Help Desk Tier III

• Act as escalation point for complex technical issues (servers, network, cloud, security) coming from Tier 1/2 teams.
• Administer and troubleshoot Windows Server environments (Active Directory, DNS, DHCP), virtualization (VMware, Hyper-V), cloud (Azure, AWS).
• Manage and configure network infrastructure: firewalls, switches, routers, VLANs, VPNs.
• Implement and maintain Microsoft 365 / Office 365, hybrid cloud solutions, backup/disaster recovery technologies.
• Create documentation, best practices, and knowledge-base articles; mentor junior technicians.
• Work directly with clients (onsite) when required: site surveys, project design, pre-/post-sales technical support.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * 5+ years of experience in IT support/engineering within an MSP environment.

• Strong hands-on experience with Windows Server, AD, Hyper-V/VMware, Azure or AWS.
• Network & security experience: firewalls, switches, routing, VLANs, VPNs.
• Experience with RMM/PSA tools (e.g., Kaseya, Autotask, Datto) is a plus.
• Excellent problem-solving, documentation and communication skills (client-facing).
• Certifications such as CompTIA Network+/Security+, Microsoft, Cisco are preferred.
• Must be able to work onsite (local candidates only)., * Bachelor's (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• IT support: 2 years (Preferred)

$19 - $21 an hour - Full-time, Contract, Pulled from the full job description

• Paid time off
• Opportunities for advancement, * Competitive salary (based on experience)
• Full benefits package (PTO, training/certifications)
• Career growth opportunities within a dynamic MSP environment
• Exposure to a variety of clients, technologies and projects

Job Types: Full-time, Contract

Pay: $19.00 - $21.00 per hour

We are a fast-growing MSP that partners with small- mid- large sized businesses to provide managed IT services, security, cloud and infrastructure support. We're looking for a highly skilled engineer who can join our team on-site and act as a senior technical resource.