IT - Technical Support Specialist

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, and Abilities

• Strong knowledge of operating systems: Windows, macOS, and Linux.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
• Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
• Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
• Troubleshooting hardware, software, and peripheral devices.
• Knowledge of remote desktop tools and diagnostic utilities.
• Understanding of mobile device support (iOS and Android).
• Basic knowledge of cybersecurity best practices.
• Experience with ticketing/helpdesk systems.

Education and Experience:

• Minimum Education : Associates or Bachelors in IT, computer science or related field, OR equivalent work experience

• Certifications

• CompTIA A+

• Network+

• Security+

• Google IT Support Professional Certification

a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.Benefits we Provide:Medical, Vision and Dental InsuranceVoluntary Short-term and Long-term DisabilityEmployee Assistance Program (EAP)Company Paid Basic Life Insurance & ADD plus Voluntary Life InsuranceAccrued Paid Time OffUnlimited Peer Referral ProgramOn-Demand Pay Working Advantage employee discount programHealth Savings Account (HSA)Flexible Savings Account (FSA)401(K)Capella University Discount, * Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.

• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about, Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.