IT Technician II

The IT Technician II is a developing technical leader within our organization. This role combines strong technical troubleshooting, excellent customer service, and teamwork.

You'll resolve the majority of day-to-day technology challenges, support fellow technicians, and help ensure our customers experience reliable, responsive IT support. You'll also continue expanding your technical depth while working closely with Directors and System Administrators.

This position is ideal for someone ready to move beyond entry-level support and grow into advanced technical and leadership opportunities.

What You'll Do:

• Provide advanced technical support for schools and municipal clients both onsite and remotely
• Resolve most technology issues independently while knowing when collaboration or escalation is needed
• Deliver exceptional customer service in classrooms, offices, and virtual environments
• Help maintain strong customer satisfaction and service reliability

Be Part of a Strong Team

• Serve as an escalation resource for Associate and Level 1 Technicians
• Collaborate closely with Directors, System Administrators, and teammates
• Mentor and support team members through knowledge sharing and collaboration
• Contribute to our internal knowledge base and shared learning culture

Grow Your Technical Skills

• Troubleshoot hardware, software, and supported network issues
• Work within Google Workspace, Office 365, Mobile Device Management, and education/municipal platforms
• Partner with vendors to resolve complex issues
• Assist System Administrators with higher-level troubleshooting under guidance
• Develop specialization in an area of technology or customer experience

What Success Looks Like

• You take ownership of your work and customer experience
• You improve response times and help drive service excellence
• You confidently manage technical environments with minimal supervision
• You help strengthen the team by sharing knowledge and supporting others
• You balance independence with collaboration

Growth & Career Development

At Twin Lakes Technology, growth is intentional and supported.

You'll work closely with your Director and System Administrators to build a career path that fits your strengths - whether that leads toward System Administration, IT Leadership, Cybersecurity, or specialized technical roles.

We invest in people who want to learn, improve, and make a long-term impact.

Do you have experience in Teamwork?, Do you have a Associate's degree?, * Strong troubleshooting skills across classroom and business technology environments

• Excellent written and verbal communication skills
• Understanding of K-12 school and/or municipal environments preferred
• Experience with:
• Google Workspace / Clever
• Office 365
• Mobile Device Management
• Zendesk or ticketing systems
• Basic networking concepts and terminology
• Self-aware problem solver who knows when to escalate and collaborate
• Team-first mindset with strong professionalism and accountability

Certifications (Within First Year)

• CompTIA A+

• Google Admin

• Office 365 Admin

• CJIS Security Awareness

• Email Etiquette Certification, * Associate degree in Computer Science, Information Technology, or related field - or equivalent professional experience, * The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Tasks may require prolonged periods of visual concentration and require moderate levels of eye/hand/foot coordination.

• Requires the ability to speak, hear (perceive sound) and/or signal people to convey and exchange information; differentiate between colors or shades of color; read a variety of materials, at times complex; apply principles of rational problem-solving; record and deliver information, explain procedures, issue and follow oral and written instructions; and communicate effectively and efficiently in Standard English as primary language while performing job duties.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, $51,000 - $60,000 annually

Why Twin Lakes Technology?

• Work that directly impacts students, educators, and local communities
• Collaborative, supportive team environment
• Hands-on real-world technical experience
• Clear career growth opportunities
• A culture focused on helping people and doing meaningful work, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance