Clinical Applications Analyst (8a-5p) IT Ambulatory Community Apps- Remote- Johnson City, TN

Maintain regular communication with vendor representatives * Perform in-depth analysis of workflows, data collection, report details, and other technical issues * Investigate end users' preference while making build decisions * Analyze business operations as they relate to build decisions * Analyze new functionality in releases to determine how it should be used * Review software, coordinate and test updates. * Review and test each new release. * Analyze data conversion needs. * Ensure that data coming across an interface meets the business need * Follow established policies and procedures for System. * Troubleshoot problems and questions from end users. * Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system. * Tracks time to work efforts assigned and maintains time card appropriately. * Must execute text plans/scripts and provide input to maintain accuracy while keeping the content current. * Engages with other teams in coordination of work effort. * Assist with onboarding and precepting Level I analysts. * Act independently and manage meetings as needed. * Maintain professionalism in actions and words. * Responsible for other duties as assigned.

Do you have experience in IT?, 4 years IT experience with no degree. * Health Care experience preferred but not required * Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months. Skills: * Demonstrates ability to meet deadlines. * Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built. * Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs. * Possesses an understanding of computer system capabilities to address process requirements. * Ability to integrate process steps and handoffs across disciplines / departments and drive teams to decisions. * Skilled at problem solving. * Strong communication skills - written and oral. * Excellent organizational skills. * Skilled in Microsoft Office products.

3-5 years experience as a Certified Epic Ambulatory Analyst