IT Field Service Technician
Role details
Job location
Tech stack
Job description
As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail clients, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result., * Can you work Monday-Friday 8am-5pm, 40 hours a week supporting a retail environment?
Requirements
Do you have a valid Driver's License license?, Do you have experience in IT?, * Must be able to work in physically demanding environment (Lifting, bending, climbing, walking extensively)
- Exceptional Customer Service and relationship building competence.
- Must be self-motivated, punctual, and able to work independently.
- Must have a working cell phone.
- Travel within a radius of 25 to 150+ miles daily in a specific route
- Areas include retail locations around Findlay, Defiance, Lima, Tiffin, OH
- Understand AC/DC and backup power concepts.
- Excellent time management and reporting skill
- Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting and resolution to client scope on IT equipment.
- Occasionally works at heights of 20' to 25', lift equipment training provided.
- Document efforts, issues and resolutions, close cases/tickets daily
- Experience desired in copper and fiber cabling and various terminating connectors
- Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding.
- POS Systems repair
- Lexmark Printer repair
- Access point repair
- Thin client repair
- Refresh projects
- Able to lift 25 lbs
- 40-hour work week mandatory, * One year IT technical support experience
- Cash recycler repair experience is highly preferred.
- CompTIA A+ (Required)
- Net+ CompTIA certification preferred.
- Driver's License (Required), * Physical demand requirements are more than those for sedentary work and require walking, standing, climbing stairs, bending reaching, climbing, balancing etc. for extended periods of time. Are you able to fulfill these job duties?
- Do you have a CompTia A+ certification or equivalent?
- Do you have experience with network punch downs?
- Do you have laser printer hardware repair experience?
Benefits & conditions
Pulled from the full job description
- Professional development assistance
- 401(k)
- Health insurance
- Retirement plan
- 401(k) matching
- Paid time off
- Employee discount, * 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance