Manager IT Systems Administration (all genders)

As Manager IT Systems Administration, you are responsible for the planning, implementation, and continuous improvement of our internal IT infrastructure. You lead a team of system administrators as well as our Service Desk, ensuring the reliability, security, and performance of all IT systems and services so that our Paessler colleagues can work smoothly. In this hands-on role, you not only provide strategic direction but also perform system changes yourself and make sure incidents and service requests are resolved quickly and professionally., * Provide disciplinary leadership to the System Administration/IT Service Desk team

• Set goals, conduct performance reviews, and support employee development
• Foster a culture of responsibility, transparency, and knowledge sharing
• Encourage team autonomy and continuous improvement
• Manage capacity and resource planning, as well as assisting in budget planning

Operational Excellence

• Ensure the stable and secure operation of all internal IT infrastructure, including servers, clients, networks, and systems
• Act as the primary escalation point for complex incidents or system outages
• Act as lead on network design and implementation
• Track, prioritize, and delegate service tickets and project tasks
• Oversee documentation and ensure compliance with IT and security policies
• Support the roll-out and continuous development of IT platforms and tools

Coordination & Communication

• Lead regular team meetings and coordinate cross-functional collaboration
• Liaise with the VP of IT and external service providers
• Communicate team achievements, challenges, and status updates to stakeholders
• Ensure smooth cooperation with Information Security and Compliance functions

Objectives of the Role

• Establish a stable and efficient system and network administration environment
• Strengthen team capabilities through leadership, coaching, and development
• Support the broader IT goals under the strategic direction of the VP of IT
• IT Improve service delivery and user satisfaction across the organization
• Establish and meet KPIs for the IT team, including adoption of AI tools and workloads

Do you have experience in Virtualization?, * 7-10 years of professional experience in system engineering, system administration, and IT leadership roles

• Proven leadership experience in guiding and developing IT teams
• Deep knowledge of firewalls and network architecture
• Extensive experience with Microsoft environments, especially active Directory design, administration, and troubleshooting
• Hands-on experience with on-premise virtualization technologies and cloud platforms
• Strong skills in Microsoft and Linux server administration, including installation, configuration, patching, monitoring, and performance optimization
• Excellent problem-solving and communication skills, with the ability to translate technical topics into language that stakeholders and management can understand
• Fluent English skills, both written and spoken; German is a plus
• Cloud certifications (e.g. Microsoft Azure, AWS) are highly beneficial
• Network administration certifications (e.g. CompTIA Network+ or comparable) are an advantage

Pulled from the full job description

• Flexible schedule, * A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• Permanent employment contract
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 400+ employees

Work from your home in Germany, our amazing office in Nürnberg, or somewhere in between. You choose how you work at Paessler.
Paessler has been in the market for 20 years. We are focused on long-term goals and are currently comprised of 300 employees. While we are based in Nürnberg (Germany), our main product PRTG is used by big and small companies from all around the globe.
Here at Paessler we are passionate about software and care about the people who build it. These people build PRTG, a network, cloud and IoT monitoring software product that is used and trusted by more than 500,000 users daily.
With you as a committed and long-term team player, we're looking to strengthen the team responsible for creating PRTG's new user interface with modern web technologies.