Architect IT Operations (all genders)

As an IT Operations Architect, you will take on a key technical leadership role, shaping and evolving our enterprise IT operations landscape. You will bridge strategic vision with hands-on technical execution, ensuring that our infrastructure, platforms, and operational processes are scalable, resilient, secure, and closely aligned with business needs., * Define and own the IT Operations architecture roadmap across infrastructure, cloud, networking, monitoring, and service management platforms; evaluate IT processes and develop reference architectures, standards, and guardrails.

• Assist in assembling and approving the IT budget; generate and maintain KPIs for the IT team.
• Define and lead IT project management from formulation and initiation through execution and reporting to senior leadership.
• Manage AI platforms and implement AI solutions into IT workflows; evaluate emerging technologies and provide build-vs-buy recommendations.
• Design and implement hybrid/multi-cloud environments (AWS, Azure, GCP) as well as container platforms (Kubernetes, EKS, AKS, GKE) and workload orchestration.
• Design and enforce network segmentation, VPN, SD-WAN, and zero-trust network access (ZTNA) models.
• Drive automation of patching, provisioning, compliance checks, and incident response runbooks; lead capacity planning, performance tuning, and bottleneck analysis.
• Conduct hands-on root cause analysis (RCA) for major incidents and drive permanent fixes.
• Implement security controls aligned with NIST, CIS Benchmarks, ISO 27001, and SOC 2; ensure operational compliance through policy-as-code tools (e.g., Open Policy Agent, AWS Config, Azure Policy).
• Lead architecture review boards and govern infrastructure design decisions; mentor and coach senior engineers and architects and conduct technical design reviews.
• Partner with application development, security, and business teams to align operational capabilities with product delivery; serve as a technical escalation point for complex infrastructure and operational issues.
• Translate business requirements into technical architecture and operational models, and produce and maintain high-quality architecture documentation and runbooks.
• Lead AI adoption and integration of AI into IT processes

Do you have experience in Windows?, * 8+ years of experience in IT infrastructure and operations, including at least 3 years in an architecture or principal engineer role.

• Proven expertise in IT server administration across Windows and Linux environments.
• Deep hands-on experience with major cloud platforms (AWS, Azure, GCP), including administration, hardening, and cost management.
• Strong networking knowledge, including DNS, BGP, TCP/IP, load balancing, firewalls, and VPNs.
• Familiarity with ITIL-based IT service management processes (incident, change, problem, and capacity management).
• Working knowledge of security concepts such as zero-trust, IAM, and relevant compliance frameworks.
• Fluent English skills, both written and spoken; German is a plus, * Relevant certifications such as AWS Solutions Architect Professional, Azure Solutions Architect Expert, or ITIL 4 Managing Professional.
• Experience with FinOps practices and cloud cost optimization.
• Familiarity with AI platform administration and ML-driven operations.

Pulled from the full job description

• Flexible schedule, * A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• Permanent employment contract
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 400+ employees

Work from your home in Germany, our amazing office in Nürnberg, or somewhere in between. You choose how you work at Paessler.
Paessler has been in the market for 20 years. We are focused on long-term goals and are currently comprised of 300 employees. While we are based in Nürnberg (Germany), our main product PRTG is used by big and small companies from all around the globe.
Here at Paessler we are passionate about software and care about the people who build it. These people build PRTG, a network, cloud and IoT monitoring software product that is used and trusted by more than 500,000 users daily.
With you as a committed and long-term team player, we're looking to strengthen the team responsible for creating PRTG's new user interface with modern web technologies.