IT Support Engineer

As an IT Support Engineer, you will provide technical support across desktop, server, networking and cloud environments. You will work closely with the wider IT team to ensure incidents are resolved efficiently and customers receive a consistently high level of service.

• Experience supporting Windows 10/11 and Windows Server environments.
• Good working knowledge of Active Directory and Entra ID.
• Experience supporting Microsoft 365 (Exchange, SharePoint, Teams, Intune).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Exposure to virtualisation technologies such as VMware or Hyper-V.
• Familiarity with backup solutions and basic disaster recovery processes.
• Experience working with Azure and/or AWS / Cloud is desirable.

Personal Skills

• Previous experience in a 1st or 2nd Line IT Support role (MSP experience desirable).
• Strong troubleshooting and problem-solving skills.
• Ability to prioritise and manage multiple tasks effectively.
• Excellent communication skills and a customer-focused approach.
• A proactive attitude and willingness to learn and develop.
• A team player who thrives in a fast-paced support environment.

If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you., * Do you have more than 1 year of recent hands-on experience in a 1st or 2nd Line IT Support role?

• Have you supported Windows 10/11 and Windows Server in a live production environment?
• Do you have practical experience using Active Directory and/or Entra ID (Azure AD)?
• Have you supported Microsoft 365 services such as Exchange, Teams, SharePoint, or Intune?
• Are you able to work full-time on-site in Portishead, Bristol, and legally eligible to work in the UK without sponsorship?

Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.