Senior IT Engineer

You will act as an escalation point within the service desk, resolving complex issues across servers, networks, cloud platforms and security systems. Alongside support, you will lead the design and delivery of IT projects, helping clients improve performance, security and resilience of their IT environments., * Provide expert 3rd Line IT support across multiple client environments

• Lead and deliver technical projects end to end
• Support and maintain Windows Server, Active Directory and Microsoft 365
• Manage and troubleshoot networks, firewalls, VLANs, switches and WiFi
• Deploy and support Azure and AWS environments
• Implement backup, disaster recovery and security best practices
• Ensure systems meet security and compliance standards

Do you have experience in Virtualization?, * Strong experience in a 3rd Line or senior IT Support role (MSP experience preferred)

• Windows Server (2012-2022) and Active Directory / Entra ID
• Microsoft 365 & Exchange administration
• Networking fundamentals including DNS, DHCP, LAN/WAN and firewalls
• Virtualisation using VMware or Hyper-V
• Experience delivering IT infrastructure or cloud projects
• Solid understanding of cybersecurity and compliance standards

If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you., * Do you have proven experience working in a 3rd Line or senior IT Support role within an MSP or multi-client environment?

• Do you have hands-on experience administering Windows Server (2012-2022) and Active Directory / Entra ID?
• Do you have strong practical experience with networking and security technologies such as firewalls, VLANs, DNS/DHCP, and LAN/WAN troubleshooting?
• Have you taken ownership, designed, delivered, or led IT infrastructure or cloud projects?
• Are you able to work full-time on-site in Portishead, Bristol, and legally eligible to work in the UK without sponsorship?

Our client is an established and growing Managed Service Provider (MSP) delivering high-quality IT support and project solutions to a broad client base. Due to continued growth, they are now looking to appoint an experienced Senior IT Engineer (3rd Line) to strengthen their technical team.