Principal Engineer - Platform Engineering & Production Support (contract)

The ideal candidate is a seasoned DevOps and Site Reliability Engineering (SRE) professional with strong hands-on expertise in observability, incident management, and cloud platforms (OpenShift). This role will play a leading part in supporting production systems, preventing outages, and improving system reliability through automation, intelligent monitoring, and modern SRE practices., * Lead production support efforts across a portfolio of 20+ applications, ensuring stability, performance, and rapid issue resolution

• Design, build, and maintain advanced monitoring, alerting, and observability dashboards using tools such as Splunk, Grafana, AppDynamics, Prometheus, and SPLOC
• Proactively identify production risks through gap analysis, anomaly detection, and predictive alerting, preventing incidents before they occur
• Troubleshoot complex production issues across distributed microservices environments, driving reduced MTTR through deep technical expertise
• Drive adoption of modern SRE practices, including automation, AIOps, and intelligent monitoring
• Support applications running on OpenShift and cloud-native platforms, with a strong focus on reliability, scalability, and resiliency
• Collaborate closely with development teams during release cycles, providing production-readiness guidance and operational support
• Participate in a 24x7 on-call rotation, demonstrating urgency, ownership, and accountability during incidents
• Mentor and guide engineers, helping elevate team capabilities in SRE, DevOps, and platform engineering
• Act as a trusted technical leader, able to rapidly shift priorities and manage competing demands in high-pressure environments

Do you have experience in Distributed computing?, We are seeking a Principal Engineer within the Platform Engineering team. This individual must be Day 1 ready, comfortable operating in fast-paced, production-critical environments, and capable of balancing multiple competing priorities., * Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Strong background in platform engineering and production support
• Hands-on experience with:

• Red Hat Linux
• OpenShift and Kubernetes
• Java and Python
• Microservices architectures and Spring Boot

• Experience designing and maintaining observability dashboards, including:

• Grafana
• Splunk
• SPLOC
• AppDynamics

• Experience with observability alerts, incident response, and on-call support, leveraging tools such as:

• AIOps platforms
• ServiceNow
• BigPanda or similar incident management tools

• Experience with:

• React.js
• Apache
• Kafka
• Relational databases

• Strong understanding of distributed systems, cloud-native platforms, and microservices-based architectures