Support Technician

• Inventory
• -Order, receive, check in, stock new inventory
• -Receive returns from customers, identify, unpack, refurbish or return to suppliers as necessary
• Process and document returns
• Work with, set up, and understand client devices and service
• Effectively communicate with teammates, vendors, and case managers
• Demonstrate flexibility in duties and responsibilities to achieve common goals
• Provide customer service support for returns, enrollments, replacements and more.

Do you have experience in Phone communication?, Do you have a High school diploma or GED?, We are seeking a hardworking customer-centric individual to add to our team! The priorities of this position include but are not limited to managing inventory and returns, refurbishing equipment, shipping, receiving providing internal and external customer support, all while exuding an exceptional and professional customer service demeanor. Client facing tasks will include customer confirmation and support calls for existing clients. In addition to client interface the position entails processing returns, updating client records, and supporting deployment among other operational tasks. This position provides a path to grow with the company as our business expands.

Prior experience in health or homecare, with general business office support and providing customer phone support is helpful but not required. We are most interested in finding a positive customer-centric person who will create a positive impact for our clients.

Skills

Strong written and oral communication skills

Self-motivated, organized, and efficient time manager

Collaborative teammate

Outstanding customer support with empathetic demeanor

Detail and accuracy oriented

Ability to multitask and prioritize according to deadlines

Analytical and effective problem solver

Work experience with the elderly in case management or as a care giver a plus

Fluency in Spanish, English or other language() a bonus, * 2+ years of prior experience in a high paced, customer service industry

• Pleasant phone demeanor
• Proficient with Microsoft Office Suites and Teams, especially Microsoft Outlook
• High School diploma or equivalent
• US work authorization

Pulled from the full job description

• 401(k) matching
• Free parking
• Paid holidays, * Paid Vacation and Sick time
• 401k with company match
• 8 Paid Annual Holidays
• Onsite parking

Assured Independence is a telehealth provider located in Everett, Washington. We specialize in providing emergency alert systems and automated pillboxes to senior citizens and individuals with special needs and underserved populations. With the help of our services, our clients can afford to remain independent and safe in their own homes, while providing peace of mind for loved ones. We primarily serve government contracts in four western states, senior living facilities, and private pay consumers through our e-commerce site. We are small business with a diverse and spectacular team who prides themselves on the work we do and each other!