IT Support Specialist

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities., * Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.

• Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
• Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
• Support user account administration including Active Directory account management, password resets, permissions, and file share access.
• Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
• Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
• Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
• Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
• Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
• Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
• Participate in enterprise IT projects and technology implementations as assigned.
• Perform other duties as assigned., * Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions

Travel Requirements:

• This position may involve travel up to 15% of the time.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Medium work that includes moving objects up to 50 pounds.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
• Repeating motions that may include the wrists, hands and/or fingers.

Do you have experience in Windows?, Do you have a High school diploma or GED?, The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users., * High school diploma or GED required; technical school certification or associate degree in a related field preferred.

• DoD 8570 Level I certification required (Sec+/Network+)
• Minimum 2 years of experience supporting Windows desktop environments and end users.
• Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
• Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
• Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
• Experience supporting manufacturing or engineering environments preferred.
• Familiarity with CAD/CAM or manufacturing applications preferred.
• Strong troubleshooting, customer service, and problem-solving skills required.

Work Authorization/Security Clearance Requirements:

• This position requires a government security clearance. Must be able to obtain a clearance if do not already have it.

Knowledge, Skills, and Abilities: List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job.

• Strong troubleshooting and analytical problem-solving skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Strong customer service and communication skills with technical and non-technical users.
• Ability to follow established IT standards, procedures, and cybersecurity requirements.
• Service-oriented, dependable, and collaborative team mindset.
• High level of initiative, accountability, and attention to detail.

AIT offers a competitive compensation package (including free medical options for employees and their family), casual work environment and excellent growth opportunities., This is an hourly position. Hourly rate is $31.25hr - 38.46hr

AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries.