IT Specialist

KOMPAN U.S. is looking for an IT Specialist based out of our Austin office. This position will play a crucial role in supporting new hire onboarding, managing equipment inventory, and addressing day-to-day troubleshooting. The IT Helpdesk Specialist provides frontline support to Company employees by assisting with technical issues and ensuring efficient use of computing resources. This role requires strong communication and interpersonal skills, a solid foundation in computer science or information systems, and a commitment to confidentiality. The IT Helpdesk Specialist handles tickets, troubleshoots issues, and provides daily support to end users.

In addition to the existing responsibilities, the employee will also become an integral part of the global IT shared services, and there is a possibility of participating in global IT operations tasks based on the local workload., * User Onboarding and Offboarding - Sets up IT equipment (PC, mobile, network, software) for new employees and ensures access removal and equipment return when employees leave.

• Meeting Room Management - Responsible for the operation and maintenance of all meeting rooms, ensuring full functionality of AV equipment, including Teams setups, screens, microphones, and speakers.
• Technical Troubleshooting and Vendor Communication - Handles troubleshooting of AV and IT equipment and communicates with external AV partners for adjustments or issue resolution.
• User Feedback and Continuous Improvement - Collects user satisfaction feedback and adapts technical solutions to improve user experience and meeting efficiency.
• Basic Server Room Operations - Performs basic technical tasks such as replacing hard drives, restarting servers, and conducting visual inspections. Collaborates with central IT teams for major activities.
• Access Control Management - Administers access control systems, including programming and distributing access badges, maintaining access rights, and logging activities.
• Daily Operational IT Support - Provides day-to-day IT support for users and works closely with the global IT team to ensure stable system operation and high availability.
• Additional Responsibilities Based on Skill Matrix - Takes flexible ownership of specific applications or systems depending on assigned competencies and expertise.
• Compliance with IT Policies and Standards - Acts in accordance with company IT procedures and contributes to the creation and improvement of standards and work instructions.

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school or equivalent

• 2-3 years of experience in an IT helpdesk or similar support role, preferably in a corporate environment.
• Strong knowledge of computer hardware and Windows operating systems.
• Proficiency with Microsoft Office applications and standard TCP/IP-based services (DHCP, DNS).
• Experience with CAD software support is an asset (e.g., AutoCAD, SolidWorks).
• Ability to work outside regular business hours for system maintenance and emergencies.
• Excellent verbal and written communication skills, team player, stress-resistant, and customer-oriented.
• Knowledge of MS Visual Basic, SharePoint, iOS, Android, and mobile device management systems is an asset.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance, Perks and Benefits
• Comprehensive medical, vision, and dental plans
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match
• Competitive PTO and robust holiday schedule

KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities. In collaboration with our global headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites a month across 90 different countries. Our North American headquarters, located in Austin, Texas, supports field sales around the U.S. and Canada. At KOMPAN, we take pride in our commitment to the global environment. We passionately pursue sustainability efforts and make it possible to lower carbon emissions by utilizing recycled ocean waste, consumer-recycled plastics, and textile wastes to create playgrounds that are born green or made green.