IT Support Analyst - Summit Medical Group

Summit Medical Group
Knoxville, United States of America
20 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Knoxville, United States of America

Tech stack

VoIP
Networking Hardware
Tablet Computers
Hardware Infrastructure

Job description

Examples of Duties (List does not include all duties assigned)

  • Install hardware components including but not limited to: PCs, printers, monitors, tablets, 3rd party equipment attached to PC, networking equipment, cellular and VoIP phones.

  • Be able to troubleshoot/diagnose a problem to resolution whether remotely or in the field.

  • Troubleshoot IT issues within Level 1 parameters and ability level. Analyst will be trained on Summit systems but must have the ability to troubleshoot outside a set of given instructions.

  • Able to perform all duties of the Help Desk Support staff.

  • Maintains professional competency through research, study, and continuing education programs as directed.

  • Contributes to a positive work climate and the overall team effort of the department and organization.

  • Adheres to all elements of the established corporate compliance program.

  • Maintains strictest confidentiality both internally and externally.

  • Complete all other duties, special projects as assigned.

Requirements

Do you have experience in Triage?, Do you have a Associate's degree?, Associate or bachelor's degree in IT or related field is preferred.

Experience

A minimum equivalent of 3 - 5 years of IT related experience.

Certification/License

COMPTIA A+ certification is required or obtained within 6 months of hire date. Other COMPTIA or IT Certificates a plus. Medical office experience a plus

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