Technical Service Engineer

• Install, commission, and maintain equipment at customer sites
• Diagnose and repair mechanical, electrical, and control system issues
• Utilize software knowledge to:

• Update embedded code (firmware, assembly code) for equipment calibration, optimization, or bug fixes
• Collaborate with peers on root cause analysis of software/hardware issues

• Train customers on operation, preventive maintenance, and troubleshooting procedures
• Document service activities, including field reports, code modifications, and parts usage
• Provide feedback from field issues to engineering and product development teams
• Ensure compliance with safety standards and site regulations
• Up to 50% travel domestically and internationally (as required, sometimes on short notice) to support customer installations and service calls

Do you have experience in Technical troubleshooting support?, * Experience in field service, technical support, or a similar customer-facing technical role

• Strong mechanical and electrical troubleshooting skills
• Working knowledge of assembly language programming (x86, ARM, or similar microcontrollers)
• Familiarity with firmware, low-level embedded programming, and C/C++
• Knowledge of industrial automation, motion control, or drive systems
• Experience with embedded systems, PLCs, and industrial control hardware
• Ability to read and interpret electrical and mechanical schematics
• Proficiency with diagnostic tools such as oscilloscopes and logic analyzers
• Strong communication skills and the ability to work independently in field environments

Education and Experience:

• Bachelor's degree in Electrical Engineering (preferred) or technical degree/related field (or equivalent hands-on experience)
• Minimum 5 years of related experience, including customer-facing and/or field service work

Pulled from the full job description

• Pet insurance
• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, We offer many company benefits:
• Paid holidays and PTO
• 401K Plan - 3% employer contribution, and matching based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Pet Insurance
• Company-paid Employee Assistant Program (EAP)
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• EEO/AA/M/F/Vet/Disability
• Employee Polygraph Protection Act
• Family and Medical Leave Act