Telecommunications Specialist

The Telecommunications Specialist is responsible for the daily operation, monitoring, support, and administration of the KANWIN Network. The Specialist supports mission-critical voice, data, and video communications infrastructure by installing, configuring, maintaining, and troubleshooting telecommunications and network equipment inside and outside facilities and infrastructure. The role also participates in the staging, testing, and deployment of new and replacement infrastructure equipment., * Monitor, maintain, and support the KANWIN Network to ensure reliable performance and availability of voice, data, and video communication systems.

• Install, configure, troubleshoot, and maintain Cisco-based network infrastructure within enterprise LAN/WAN environments.
• Perform network diagnostics and resolve telecommunications and connectivity issues using packet capture and network analysis tools.
• Troubleshoot routing and connectivity issues involving dynamic routing protocols including OSPF, BGP, and MPLS technologies.
• Stage, test, deploy, and replace telecommunications and network equipment supporting infrastructure upgrades and enhancement projects.
• Collaborate with customers, vendors, and cross-functional IT teams to resolve technical issues and provide effective customer support.
• Maintain technical documentation related to network configurations, troubleshooting, and operational procedures., * On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.

• DD214 (if you are claiming Veteran's Preference)

• Inside your Job Application upload these documents:

• Resume (or choose existing if you have one)
• Cover Letter

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents."

Do you have experience in Telecommunication?, * Cisco network administration and support

• LAN/WAN monitoring, troubleshooting, and problem resolution
• Packet capture and network diagnostic tools
• Routing protocol troubleshooting (OSPF)
• Network equipment installation and deployment
• Telecommunications infrastructure support
• Technical documentation and customer support
• Cross-functional IT collaboration
• Strong communication, organization, and time management skills
• Ability to support mission-critical systems and participate in on-call support rotations

Minimum Qualifications:

• Three or more years of experience supporting enterprise Cisco network environments
• Experience monitoring, troubleshooting, resolving, and documenting LAN/WAN network issues
• Experience using packet capture and network diagnostic tools
• Experience troubleshooting OSPF and other dynamic routing protocols
• Experience providing remote customer technical support
• Experience collaborating with cross-functional IT teams, including Security, Application Support, and Server Administration
• Strong verbal and written communication, organizational skills, and attention to detail
• Ability to participate in an on-call support rotation, * Experience supporting Cisco Voice over IP (VoIP) environments
• Experience with BGP and MPLS technologies in a service provider environment
• Coursework, technical training or military training in electronics, electrical engineering, or telecommunications technology from an accredited institution or military training program
• Experience supporting Cisco wireless environments
• Experience with Software-Defined Networking (SDN) technologies
• Ability to manage multiple projects and prioritize tasks effectively

Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment.

Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).

Pulled from the full job description

• Military leave
• Parental leave
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state's generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!, In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs
• This benefits package represents additional annual compensation.