Applications Support Engineer | Retail Applications

AWG is seeking an Experienced Applications Support Engineer in Information Technology (IT) to provide independent technical leadership and serve as the functional lead for the Retail domain. The primary focus of this role is the ongoing support, technical maintenance, and stability of existing retail applications. This is a critical, customer-facing role serving as an advisor, subject-matter expert, and dedicated support partner for our customers. As an experienced Engineer specializing in solution support and technical troubleshooting, you will be responsible for guiding customers through the post- implementation phase, system optimization, and ensuring the long-term stability of their retail solutions. You are a passionate technologist who excels at diagnosing complex issues, diving into existing codebases, and applying technical skills to solve critical customer challenges. RESPONSIBILITIES

• Troubleshoot and resolve complex production incidents and application issues

independently to ensure maximum system stability and performance.

• Serve as the functional lead and primary technical contact for high-priority support issues

within the Retail domain.

• Deliver high-quality technical fixes and maintenance enhancements, on time and on

budget.

• Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
• Build reusable support documentation, knowledge base articles, and materials that enable

the AWG community to self-serve.

• Collaborate with customers to understand recurring pain points and desired outcomes to

improve the existing user experience and optimize existing code.

• Follow defined protocols to manage vendor relationships and the technology lifecycle for

existing Retail systems.

• Participate in a continuous improvement culture, identifying opportunities to proactively

optimize existing code and processes and providing/receiving constructive feedback.

• Review peer changes for quality, focusing specifically on safe deployment and verification

Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, * Bachelor's Degree in Software Engineering, Computer Science, Computer Information

Systems, or related degree.

• 5+ years of software support experience, specifically focused on troubleshooting and

maintaining production environments.

• 5+ years of SQL experience (relational databases) with a focus on analyzing and

optimizing complex queries to resolve performance bottlenecks.

• 3+ years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to

navigate, debug, and patch existing codebases.

• 2+ years with JavaScript, HTML5, and CSS to support and maintain front-end retail

interfaces.

• 1+ years of scripting experience (Bash) for automating routine support tasks and log

analysis.

• Possesses strong analytical and problem-solving skills, particularly in high-pressure

"system down" scenarios.

• Ability to work independently as a self-starter who is resourceful in finding solutions

within existing system constraints.

• Considers industry and market trends to ensure long-term system viability and balances

strategic upgrades with daily support activities.

• Demonstrated ability to quickly learn and support new or legacy technologies.
• Strong interpersonal and communication skills, with the ability to translate technical

issues into clear updates for various levels of audiences.

• Skilled at establishing good working relationships across teams to facilitate rapid issue

resolution.

• Welcomes the ideas and input of others to solve complex technical hurdles.
• Ability to work as a committed member of a cross-functional team, sharing insights to

deliver exceptional product experience.

• Works to clarify ambiguous technical issues and remains productive during high-priority

incidents.

• Takes responsibility for the stability of own work and monitors the performance of

supported systems.

• Experience executing operational vision and goals in alignment with department

leadership.

• Solid experience with the full SDLC, with an emphasis on production stability, testing, and

deployment/maintenance phases within waterfall and/or agile methodologies.

• Excels in working remotely and collaborating with remote team members to solve

problems. NICE TO HAVE / PREFERRED QUALIFICATIONS

• Retail, wholesale, or Consumer Product Goods industry experience.
• Support and maintenance experience with Java batch (Jberet framework) to maintain and

optimize background processes.

• Experience troubleshooting file-transfer software such as Cleo Harmony.
• Support and maintenance experience with IBM App Connect Enterprise (ACE).
• Proven experience debugging web services and API integrations.
• Knowledge of Azure/AWS/ cloud or managed services, specifically for navigating cloud-

hosted environments.

• ETL development and maintenance experience to ensure data integrity.
• Experience supporting and troubleshooting Salesforce environments.
• Knowledge of DevOps technologies (Jenkins, GitHub) to manage automated deployments

and version control.

Pulled from the full job description

• 401(k) 4% Match
• Tuition reimbursement
• AD&D insurance
• Health insurance
• 401(k) matching
• Vision insurance
• Health savings account, * Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus

Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com .