IT Systems Administrator (DOH/ITSD#37132)

This position functions as an IT Systems Administrator for the Infrastructure, Operations, and Network (ION) Bureau for the Department of Health (DOH). The position will ensure optimal functionality of all DOH datacenters, hardware, software, and will help manage our enterprise infrastructure, visiting sites when required. The ideal candidate enjoys being the person who can work across all teams and bureaus within the Information Technology Services Division with a deep understanding of the technologies at each level, and the ability to deliver enterprise solutions for our DOH divisions and programs. You will observe where gaps may exist between currently implemented technologies and be excited about filling in those gaps by taking proactive steps to improve service delivery and prevent outage emergencies. You will work within a Service Management Platform by accepting, documenting, and completing task and project tickets that are assigned to you and your team service area. You will provide support to customers in-person, via telephone, email, self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve service requests including file server availability, folder permissions, backup and restore operations, and system outage restoration. You will install, configure, and update software and hardware in support of NM DOH Hyper-converged infrastructure maintaining high availability of system resources. You will help to ensure optimal availability and utilization of infrastructure resources, working cooperatively with other NMDOH ITSD staff, and adhere to NM DOH technology standards. You support systems that serve the programs that NM residents are dependent upon. How does it get done?

The position is a member of the ITSD Infrastructure Operations Network (ION) Bureau and is responsible for that administration of all Datacenter operations in a complex VMWare, Azure, Hyperflex, Nutanix, Dell, and Cohesity environment. Additional responsibilities include resolution of service ticket requests escalated to the Datacenter Team from the DOH Service Desk. Tasks include data structure and permissions configuration, backup and restore operations, hardware installs, hardware configuration, monitoring and performance tuning in support of the NM DOH Hyper-converged infrastructure. This includes emergency responses to specific events including coordination with critical staff and supporting event responders in a timely manner. The position is also responsible for prioritizing multiple incidents based on customer impact and severity. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution. Finally, the position is responsible for investigating the cause of each incident, evaluating the possible solutions, and selecting the appropriate course of resolution. The selected candidate will also serve as backup to the other team members. Who are the customers?

This position provides support for the entire Department of Health enterprise infrastructure.

Do you have a valid Driver's License license?, Do you have experience in VMware?, Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. Employment Requirements

Must possess and maintain a valid Driver's License. Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required. Must be able to operate a motor vehicle. Supplemental Information

3.43.4 out of 5 stars 715 Alta Vista St, Santa Fe, NM 87505 $35.37 - $53.05 an hour - Full-time