IT Systems Engineer

We're looking for a Systems Engineer with 1st / 2nd line experience to join our team. This is a hands-on technical role supporting multiple clients. You will focus on the day-to-day support, maintenance, and improvement of client IT systems, ensuring infrastructure remains stable, secure, and performing in line with service level agreements (SLAs).

You'll be working across on-premises and cloud environments, supporting escalated issues from the service desk, assisting with infrastructure changes and projects, and helping to keep client systems running smoothly. This role offers exposure to a broad range of technologies, with support from senior engineers where needed.

What you'll do

• Administer and support client servers, networks, and storage solutions across diverse environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Monitor system health and proactively respond to performance, capacity, and availability issues.
• Oversee and test backup, disaster recovery, and business continuity solutions.
• Deploy, manage, and support Microsoft 365, Azure, and other cloud services.
• Monitor, investigate, and respond to security threats, vulnerabilities, and breaches.
• Provide technical support for service desk issues.
• Troubleshoot incidents across networking, servers, applications, and security layers.
• Maintain SLA compliance and deliver high-quality customer service.
• Identify opportunities to improve efficiency, automation, and service delivery
• Stay current with emerging technologies and share knowledge within the team.
• Support a culture of quality, innovation, and customer focus.

Do you have a valid Driving License license?, Do you have experience in macOS?, * Proven experience as a Systems Engineer or similar role within an MSP or multi-client environment.

• Knowledge of Windows Server environments (2016/2019/2022) and Active Directory, including Group Policy, DNS, DHCP, and file/print services.
• Experience supporting and troubleshooting Microsoft 365 and Azure environments, including Exchange Online, Intune, and SharePoint.
• An understanding of networking fundamentals, including VLANs, routing, firewalls, and VPNs.
• Hands-on experience with backup, disaster recovery, and business continuity solutions (e.g., Veeam, Datto, Acronis).
• Familiarity with RMM tools such as Datto RMM, N-able, or ConnectWise.
• Experience supporting infrastructure projects such as migrations, upgrades, and deployments.
• Excellent communication skills with the ability to interact professionally with clients at all levels.
• Strong organisational skills with the ability to prioritise workload, meet deadlines, and work under pressure.
• High attention to detail with strong documentation skills.
• A proactive team player with a willingness to learn and share knowledge.
• Full UK driving license (onsite client visits are required).

Desirable:

• Knowledge of firewalls and network security appliances (e.g., Sophos, Fortinet, Cisco, WatchGuard, SonicWall).
• Experience with Azure Virtual Desktop (AVD), Entra ID (Azure AD), or hybrid environments.
• Proficiency in virtualisation technologies such as VMware or Hyper-V.
• Familiarity with cloud cost management or optimisation tools.
• Exposure to automation frameworks or infrastructure-as-code tools (e.g., Terraform, Ansible).
• Experience supporting macOS or mobile device management (MDM) platforms.
• Understanding of cybersecurity frameworks and standards (e.g., Cyber Essentials, ISO 27001, NIST).

Certifications (Desirable but Not Essential)

• Microsoft: Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Modern Desktop Administrator.
• CompTIA: Network+, Security+, or Server+.
• VMware Certified Professional (VCP) or Veeam Certified Engineer (VMCE).
• Vendor certifications (e.g., Fortinet, Sophos, Cisco).ITIL Foundation certification or experience working in ITIL-aligned environments.

ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!