Knowledge System Manager

We are seeking a proactive and experienced Knowledge Systems Manager to take operational responsibility for our suite of professional knowledge platforms. This pivotal role involves overseeing systems used across the organization and our wider professional networks to ensure information is accessible and organized. You will lead a dedicated team to maintain and evolve our document and search platforms, ensuring they remain effective, user-friendly, and fit for the future. As a bridge between technical experts and professional users, you will drive innovation, manage system improvement projects, and support senior leadership in shaping the strategic direction of our digital knowledge landscape., * Team Leadership: Lead and manage the team responsible for maintaining our knowledge systems (including SharePoint, WordPress, Sitecore, and document automation tools), setting clear priorities and performance objectives.

• System Effectiveness: Collaborate with users and content creators to ensure platforms meet business needs and strictly adhere to digital accessibility requirements.
• Innovation: Identify and implement creative ways to utilise existing systems to meet the evolving needs of a large-scale organisation.
• Project Management: Lead and manage improvement projects for current systems, engaging with diverse stakeholders to ensure high-quality outcomes and value for money.
• Technical Liaison: Build and maintain strong relationships with internal and external technology experts, acting as the primary link between technical teams and end-users.
• Engagement & Training: Work across the organisation to support users, deliver training, and foster engagement with our digital tools.
• Strategic Support: Provide a systems perspective to innovation projects and support senior leadership in designing future-proof learning and information systems.
• Best Practice: Ensure all system activities align with organisational priorities and industry standards for information and data management.
• Technological Insight: Provide expert insight into technological changes and knowledge management best practices to ensure the organisation remains current.
• Emerging Tech Integration: Act as the conduit between Digital and Knowledge teams to facilitate the embedding of new advancements, such as AI, into our systems.
• Gap Analysis: Identify gaps in current system offerings and work with various departments to plan and implement solutions.
• Horizon Scanning: Monitor and promote developments in professional technology and knowledge platforms to ensure tools and content remain up to date., Please ensure your submitted CV has all gaps in employment explained. So, if you were looking for employment during any gaps please state this on your CV.

Ensure your CV accurately and fully covers the criteria requested in our job listing to maximise your chances on being successfully placed for this role.

Kindly inform us of your availability and whether there are any specific dates you are unavailable to attend an interview. Notifying us of any holiday dates is advantages and allows us to notify parties in advance so they can plan accordingly.

All CVs received are acknowledged and held for the job applied for. AJACO have a standard set of questions for all candidates who are internally shortlisted and AJACO cannot accept responsibility for any progression of candidates applications where candidates have failed to respond to questions in a timely manner. If you would like AJACO to remove your details at anytime, formally request AJACO to do so in writing and all records will be removed. No further contact will be made until you contact AJACO for another suitable role.

By applying to this role you are giving AJACO your permission to solely represent you by submitting your CV (by way of right to represent) unless you inform us otherwise. You will also be required to confirm whether you wish to Opt-in or Opt-out of Conduct Regulations. For all PAYE positions it is mandatory we have your permission to Opt-in to the Conduct Regulations. Refer to http://www.legislation.gov.uk/uksi/2003/3319/contents/made.

We wish you the best in your search for an ideal role and look forward to hearing from you soon.

Please note, we try to remove roles advertised as they become unavailable in a timely manner. If you have applied for a role and it is no longer available we will inform you as soon as possible.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.

Do you have experience in WordPress?, * Knowledge Systems Expertise: Proven experience managing and developing professional knowledge systems, specifically with SharePoint, WordPress, and/or Sitecore.

• Project Management: Strong track record of managing IT or knowledge-based system improvements from inception to delivery.
• Leadership Skills: Experience in line management, with the ability to set clear objectives and motivate a technical team.
• Data & Systems Background: A solid background in data knowledge systems and a deep understanding of how information is curated and searched.
• Communication: Exceptional ability to translate complex technical concepts for non-technical users and build rapport with senior stakeholders.
• Strategic Thinking: Ability to contribute to long-term digital strategies and align system goals with wider organisational priorities., * Have you ever integrated AI or emerging technologies into an existing knowledge system?
• Do you have experience managing data and information policies within a large-scale organization?

Experience:

• Public Sector: 2 years (required)
• SharePoint: 2 years (preferred)