Technical Support Engineer - Automotive Software & Systems

• Provide technical support to dealers and customers via phone, email, and ticketing systems
• Diagnose software, system, and vehicle-related issues methodically
• Log and manage support cases accurately using CRM systems
• Support product delivery and technical enquiries within SLA targets
• Assist with dealer onboarding and technical guidance
• Progress through a structured internal training programme
• Develop into ECU file writing and calibration work as training milestones are achieved

Do you have experience in Technical support?, Do you have a High school diploma or GED?, * Strong IT skills and confidence using computer systems and software

• Logical, analytical approach to problem-solving
• Confident/professional when communicating with customers over the phone
• Clear written and verbal communication skills
• High attention to detail and good organisational ability
• Ability to manage multiple tasks and work to deadlines
• Willingness to learn specialist automotive systems and software

Desirable (but not essential)

• Automotive diagnostics, aftermarket, or dealer support experience/knowledge
• Motorsport, performance engineering, or calibration exposure
• Telematics or vehicle data systems experience
• Manufacturing, automation, or technical/engineering help desk/support roles, * A-Level or equivalent (preferred), * Customer service: 2 years (preferred)

Pulled from the full job description

• Employee mentoring programme
• Employee discount
• Free parking
• Company pension
• Private medical insurance
• Company events
• On-site parking, Normal office hours during training (4-6 Months): Monday to Friday: 8:30am - 5:30pm with 1 hour lunch.

Due to the nature of our global business, Technical Support operates 7 days a week within published support hours.

Therefore, following successful completion of training (4-6 Months), the role will require occasional, and remote, evening and weekend shift cover, scheduled in advance with fair rotation across the team resulting in an average working week of 38-40 hours across 5 days.

What We Offer

• Permanent, stable employment
• Clear long-term technical career pathway
• Structured internal training and mentoring
• Exposure to advanced automotive and ECU technologies
• Supportive, experienced technical team
• Free on-site parking
• Private medical insurance
• Company events and employee benefits

Job Types: Full-time, Permanent

Pay: £28,000.00-£34,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Private medical insurance

Application question(s):

• Are you within a reasonable commutable distance of Bidford on Avon, Warwickshire (B50 4JN)?
• Please confirm you understand that this role DOES NOT offer routine remote or hybrid working?

Viezu Technologies Ltd is a well-established automotive software company experiencing continued growth driven by increasing demand for specialist ECU and vehicle systems expertise. Viezu and our tuning software is used and recommended by the largest customer groups, forums and fleet operators in the world. We invest heavily in training and long-term team development, offering stable roles within a technically focused and growing business. Due to expansion we are looking for a technically minded professional to join our Technical Team, supporting advanced automotive software and ECU systems used by dealers and partners. This position is ideal for someone with strong IT skills, logical thinking, and problem-solving ability, who is comfortable working with software, data, and customers. No prior ECU file writing or tuning experience is required - full training will be provided through our internal technical academy and mentoring programme. The successful candidate will initially focus on dealer and customer technical support, progressing over time into ECU file development and calibration work as training milestones are achieved. IMPORTANT - Please Read Before Applying This role involves significant training and development in specialist automotive systems, with a structured pathway into ECU calibration and file development. Full training is provided within a close-knit technical team, and the position is best suited to individuals seeking to build deep specialist expertise and long-term progression, rather than a short-term role, graduate placement, or stepping stone into unrelated careers such as general software development. The role is office based, with some remote working (following completion of training), therefore you need to be within a commutable distance of Bidford on Avon, Warwickshire (B50 4JN) and DOES NOT offer hybrid or routine remote working.