IT Infrastructure Technician / Level 2 Support Technician

We are looking for a dependable Level 2 technician who enjoys troubleshooting real-world infrastructure issues and working directly with business clients.

This is not an entry-level helpdesk position.

Responsibilities

• Troubleshoot and repair Windows desktops and laptops
• Support Microsoft 365 and Exchange environments
• Assist with Windows Server administration and troubleshooting
• Deploy and support systems using NinjaOne RMM
• Configure and troubleshoot networking equipment
• Work with switches, wireless systems, and firewalls
• Install and terminate occasional Cat6 network cabling
• Provide both remote and on-site support for business clients
• Document work clearly in the ticketing system

Do you have a valid Driver's License license?, Do you have experience in Windows Server administration?, * 2+ years of IT support experience

• Strong Windows troubleshooting skills
• Understanding of DHCP, DNS, networking basics, and business environments
• Experience working with servers
• Ability to work independently and manage time effectively
• Professional communication skills
• Valid driver's license

Preferred Experience

• MSP experience
• NinjaOne experience
• Aruba Instant On experience
• Microsoft 365 administration
• Structured cabling experience
• Firewall or switch configuration experience

$40,268.75 - $61,743.01 a year - Permanent, Full-time, Pulled from the full job description

• Paid time off
• Paid holidays, Compensation & Benefits
• depends on experience
• Company vehicle provided for work-related travel
• Paid holidays and PTO
• Exposure to infrastructure and project work
• Growth opportunities into senior engineering roles

Work Environment

We are a small, fast-moving team where technicians work directly with clients and solve a wide variety of technical issues. This role is ideal for someone who enjoys learning, troubleshooting, and working on more than just basic helpdesk tickets.

Chattanooga Advanced Technology (Chattech) has been serving businesses in the Chattanooga area for over 25 years. We are a growing Managed IT provider supporting a wide range of technologies including Microsoft 365, servers, networking, infrastructure projects, and structured cabling