Senior Systems Engineer

• Lead Service Excellence: Being a part of our engineering team requires an understanding and assistance with delivering world-class managed services to our clients, ensuring reliability, security, and scalability.
• Customer Service Management: Discuss directly with client executives and end-users to assist with solving IT challenges.
• Maintain Internal and Client Enterprise Systems: Ensureall internal and client systems are up to date (BIOS, Firmware) and perform required OS/Image level upgrades with other team members.
• Drive Project Success: Oversee and implement client-facing IT projects (migrations, deployments, upgrades, security rollouts) to ensure on-time, on-budget, and high-quality delivery.
• Innovate & Grow: Assist with expanded offerings in cloud, cybersecurity, automation, and AI-driven solutions.
• Build & Inspire Teams: Lead and mentor a high-performing technical team, cultivating a culture of accountability, innovation, and client-first service.
• Be a Trusted Partner: Collaborate directly with clients and the executive team to align IT strategy with business growth.
• Perform Vital Escalation Services: Work with internal/external helpdesk/engineers and various clients that need direct Executive facing technical challenges.

Technical Expertise We Value

The ideal candidate brings deep hands-on knowledge across a range of MSP technologies and frameworks, including:

• Cloud & Productivity: Microsoft 365, Azure, Exchange Online, SharePoint, MS SQL, Teams, Intune (preferred).
• Infrastructure: Server virtualization (VMware, Hyper-V), Windows/Linux server administration, Active Directory/Azure AD, DNS/DHCP.
• Networking: Firewall configuration, VPNs, VLANs, routing, switching, and SD-WAN.
• Cybersecurity: Endpoint protection (MDR), SIEM, MFA, email security, compliance frameworks (NIST, CMMC, HIPAA, SOC2).
• Automation & Tools: RMM/PSA platforms, scripting (PowerShell, Python), and IT process automation.
• Backup & Continuity: Disaster recovery, business continuity planning (Datto, Veeam, Acronis).
• Emerging Tech: AI and automation integration into service delivery, cloud-native security, Zero Trust models., You will provide on-site and remote support services to our clients. You are expected to, * Hyper-V Design, Deployment and Configuration: Design, develop, setup and configure Hyper-V hosts, virtual machines, and clusters (preferably in a multi-tenant environment)
• Performance Optimization: Monitor and fine-tune virtualization performance, troubleshoot issues, and optimize resource allocation
• Security and Compliance: Implement security best practices, manage access controls, and ensure compliance with industry standards
• Backup and Disaster Recovery: Design and maintain backup solutions, disaster recovery plans, and failover strategies
• Capacity Planning: Assess resource requirements, plan for growth, and scale the virtual environment as needed
• Documentation: Maintain accurate documentation for configurations, procedures, and troubleshooting guides

MICROSOFT AZURE/MS365:

· Azure Infrastructure Management: Administer and manage the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance, and security

· Solution Design and Deployment: Design, develop, and implement highly available solutions within Microsoft Azure

· Continuous Improvement: Analyze existing operational standards, processes, and governance to identify and implement improvements

· Data Protection and Security: Implement policy-driven data protection best practices to safeguard cloud and Hyper-V solutions

· Collaboration and Mentorship: Work closely with cross-functional teams/colleagues and contribute to a positive team environment

· Client/Project Communication: Communicate as necessary/required with internal team members and directly to client as needed., You will work primarily remote; however, there is a potential for days to be worked from our InfoTech headquarters in Rockville, Maryland & site visits to client sites in the Washington, DC metro area (local travel is a must).

Hours are Monday through Friday, 9:00AM to 6:00PM with after-hours work for (projects & break/fix) required.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * 10+ years of IT leadership, ideally in an MSP or IT consulting environment.

• Proven expertise across multiple technical domains with the ability to set direction and roll up sleeves when needed.
• Strong understanding of managed services models, SLAs, and recurring revenue delivery.
• Demonstrated ability to manage large-scale IT projects and deliver measurable outcomes.
• A growth mindset-balancing strategic vision with a hands-on leadership style.
• Exceptional communication skills, with the ability to inspire teams and engage with clients., Five years plus (5+) Hyper-V virtualization (preferably in a multi-tenant environment) & Azure cloud infrastructure support

Ten years plus (10+) providing Microsoft systems engineering support

Any Kaseya product knowledge is a HUGE PLUS!, Experience providing professional and extensive IT support with:

· Working knowledge, of all of the following, areas as it pertains to designing, configuring, implementing & troubleshooting:

o Hyper-V, clustering, multi-tenant configurations, SCVM, HGS

o SAN experience with EMC, Dell EqualLogic, HP and/or NetApp

o MS365 Cloud services including, but not limited to:

§ Implementations/Migrations/Management/Recommendations (Email, OneDrive, SharePoint, etc.)

§ Cloud security (MDM/Intune/MFA, IDP, DLP, etc.)

o ADFS integrations with Azure

o Microsoft Windows 2012/2016/2019/2022 Server with a high-level understanding of Active Directory and Azure AD connections

· Superior problem-resolution skills

· Understanding of and experience working in an IT consulting environment supporting a wide range of clients, vertical markets (healthcare, finance, non-profit) with different levels of technology

· Ability to work in a fast-paced environment support multiple customers at once

· Excellent oral and written communication skills, including an ability to deal with people at various levels, from technician to executive

· Self-starter and highly motivated

· Strong track record in leading a technical team and in building client relationships

· Ability to weigh options and provide the most efficient and cost-effective solution from several options

· Experience providing consulting to clients, with the right balance of initiative and following instructions

· References that demonstrate these characteristics

· Ability to understand and categorize technical problems

· Remote and on-site problem-resolution skills

· Strong ability to build client and peer relationships

Education/Training/Certifications:

Microsoft certification for Server 2022/2025 systems + Azure Solutions REQUIRED!

Bachelor's degree DESIRED

CompTIA certifications DESIRED, * Hyper-V virtualization in a multi-tenant environment: 5 years (Required)

• Azure cloud infrastructure support: 5 years (Required)
• providing Microsoft systems engineering support: 10 years (Required)

1390 Piccard Drive, Rockville, MD 20850 Hybrid work $90,000 - $120,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Impact: A seat at the leadership table where your ideas shape the company's future.
• Growth: Opportunities to drive innovation in a fast-paced business.
• Compensation: Competitive salary, bonus incentives, and full benefits package.
• Culture: A collaborative environment where leadership is accessible, innovation is encouraged, and your work truly matters., InfoTech provides a comprehensive benefits package that includes paid vacation, personal/sick days, employee health insurance coverage, and a 401(k)/profit sharing plan.

InfoTech is an Equal Opportunity Employer.

Pay: $90,000.00 - $120,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

At InfoTech, LLC we're not just another IT provider, we're a trusted partner helping businesses thrive through technology. As a leading Managed Services Provider (MSP), we deliver secure, scalable, and future-ready IT solutions, including cloud transformation, cybersecurity, compliance, and day-to-day managed support. We're growing quickly, and we're looking for a visionary Senior Systems Engineer. This is a unique opportunity to shape the future of our services, lead innovations, and ensure our clients continue to see technology as a strategic advantage-not a roadblock. We are seeking an energetic, highly motivated, qualified IT professional with the right attitude toward customer service. We place great value in the work our people do and in the difference their efforts make in people's lives. Why This Role Matters Our clients trust us with their most important asset-their business technology. This position will play a pivotal role in implanting our technical direction, building next-generation service offerings, and ensuring we stay ahead in an ever-changing IT landscape. If you're passionate about innovating solutions, managing project completion and transforming how businesses use technology, this role is for you. What You'll Do * Set the Vision: Execute the technology roadmap that keeps us-and our clients-ahead of the curve.