Director of Technology

A fast-growing retail and digital commerce organization is seeking a deeply hands-on Director of IT / Head of Technology Operations to lead internal technology environments and operational infrastructure as the company scales across stores, e-commerce, and digital platforms.

This role also supports environments that rely heavily on sports-related data, including systems that power pricing, inventory, analytics, and in-store experiences. While this is not a data engineering role, the Director of IT must ensure the reliability, accuracy, and operational readiness of systems that consume, display, or depend on sports-driven datasets.

This is a roll-up-your-sleeves execution role where you directly manage tools, troubleshoot issues, and drive day-to-day IT operations.

Reporting Structure

Reports to: VP of Technology Partners closely with:

• Director of Engineering
• Fractional security leadership (vCISO)
• MSP / MSSP partners
• Operations, Finance, and Store Leadership

Core Mandate

Own and operate the "run layer" of the company's technology environment, including:

• Internal IT operations
• Store technology infrastructure
• Vendor ecosystem management
• Execution of security controls and governance
• Operational support for systems leveraging sports-related data

Key Responsibilities1. IT Operations & Support (Hands-On Ownership)

• Directly manage all end-user technology environments (laptops, mobile devices, accounts)
• Personally handle escalations and complex troubleshooting
• Build and run helpdesk workflows with a focus on speed and reliability
• Execute standardized onboarding and offboarding processes

2. Identity & Access Management

• Administer Google Workspace and identity systems
• Configure access controls, permissions, and account lifecycle management
• Implement MFA, RBAC, and other security best practices

3. Endpoint & Device Management

• Deploy and manage MDM solutions across all devices
• Execute patching, updates, and endpoint security
• Maintain device inventory, lifecycle, and replacement planning

4. Store Technology & Infrastructure

• Personally oversee technology setup and support across all retail locations
• Configure and troubleshoot POS systems, networking, WiFi, and security systems
• Support store systems that rely on real-time sports-related data, including pricing, catalog updates, and display systems
• Build and maintain store deployment playbooks
• Ensure consistent, scalable infrastructure for new store openings

5. Vendor & Partner Management

• Manage MSP/MSSP partners with a hands-on understanding of their work
• Oversee telecom, hardware, and SaaS vendors
• Hold vendors accountable to SLAs, performance, and cost targets
• Evaluate and implement new vendors when needed

6. IT Governance & Process

• Create and maintain IT policies, standards, and documentation
• Support audit readiness and compliance requirements
• Execute security-related controls in partnership with the vCISO

7. Reliability & Business Continuity

• Implement and maintain backups, redundancy, and recovery processes
• Act as the operational lead during incidents or outages
• Drive root-cause analysis and corrective actions

8. Cross-Functional Enablement

• Work directly with Operations, Merchandising, Finance, and Marketing
• Ensure systems and tools support business workflows
• Drive adoption and usability of internal technology systems

Pay: $125,000.00 - $155,000.00 per year

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Pulled from the full job description

• 401(k), * 401(k)