IT Lab Technician

The IT Lab Technician is a dual-impact role designed for a versatile problem-solver who bridges the gap between traditional corporate IT and specialized scientific operations. Reporting directly to the Head of IT, you will serve as a critical liaison to the Research and Discovery team, ensuring that our technological infrastructure accelerates scientific innovation.

The IT Lab Technician will be responsible for maintaining fast-paced environments in both office and laboratory settings, managing everything from standard workstations to specialized lab instrumentation and regulated systems. This will require a candidate who thrives in ambiguity, possesses creative problem-solving skills, and can translate complex technical issues for scientists and corporate staff.

This is a full-time, onsite position based in Newton, MA, supporting day-to-day operations. This role also requires occasional travel to our headquarters in New Haven, CT to support onsite users, lab environments, and IT initiatives.

Responsibilities:

Helpdesk & Ticket Management

• Serve as the first point of contact for all IT support requests via Freshservice
• Triage, prioritize, and resolve Tier 1 and 2 tickets in a timely manner
• Maintain clear, audit-ready ticket notes and resolution tracking Device & OS Support (Windows + macOS)
• Troubleshoot laptops, desktops, and peripherals (monitors, docking stations, printers)
• Perform device imaging, provisioning, and configuration
• Install, update, and validate approved software
• Support both Windows and macOS environments consistently

Laboratory & Scientific Environment Support

• Provide IT support within laboratory environments, including:

• Lab workstations and shared systems
• Instrument-connected computers (analytical equipment, sequencing systems, etc.)
• Barcode scanners, label printers, and specialty peripherals

• Assist with troubleshooting connectivity between lab instruments and systems
• Support systems used in research, clinical, or manufacturing workflows
• Operate with awareness of lab uptime sensitivity and environmental constraints

Regulated Systems & Compliance Awareness

• Operate within a GxP/regulated environment (as applicable)
• Follow procedures for systems that may impact validated environments
• Maintain awareness of data integrity requirements , access controls and audit expectations, and change management processes
• Escalate appropriately when systems fall under compliance scope

Identity & Access Management (Azure AD / M365)

• Reset passwords and unlock accounts
• Assist with MFA / SSO issues
• Manage group access and permissions (as directed)
• Assign/remove Microsoft 365 licenses

Device Management

• Use Intune for Windows device enrollment and compliance checks
• Use JAMF for macOS enrollment and troubleshooting
• Ensure devices meet security and compliance standards

Onboarding & Offboarding

• Set up new hire accounts, devices, and access
• Prepare and deploy workstations and peripherals
• Deliver IT onboarding for new employees
• Decommission and securely wipe departing user devices

Application & Software Support

• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Assist with business and lab-related applications
• Troubleshoot VPN, browser, and connectivity issues

Workstation & Meeting Room Support

• Configure workstations and docking setups
• Troubleshoot conference room systems (Zoom/Teams Rooms)
• Ensure shared spaces and collaboration tools function properly

VIP / Executive Support

• Deliver white-glove support to executives and leadership
• Prioritize VIP issues with urgency and professionalism
• Maintain strict confidentiality

General IT Operations

• Maintain inventory of devices, peripherals, and lab-related equipment
• Assist with hardware lifecycle management
• Follow IT security policies and best practices

Do you have a Bachelor's degree?, * Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)

• Azure Active Directory / Entra ID (basic administration)
• Intune & JAMF (basic device management)
• Freshservice or similar ticketing system
• Basic networking (Wi-Fi, DNS, connectivity troubleshooting)
• Hardware troubleshooting (end-user and lab-connected systems)
• Conference room A/V support
• Strong customer service mindset (white-glove mentality)
• Excellent communication skills (verbal & written)
• Ability to support both technical and non-technical users
• Comfortable working in both corporate and lab environments
• Detail-oriented with strong documentation habits
• Reliable, accountable, and team-oriented, * Bachelor's degree in a related field
• 3+ years of IT helpdesk, desktop support, or equivalent experience
• 3+ years of experience in pharmaceutical, biotech, or lab environments
• 3+ years of experience supporting lab instruments or scientific equipment systems
• Experience supporting Windows and/or macOS environments
• Familiarity with Microsoft 365 applications
• Ability to troubleshoot common technical issues independently
• Ability to work full-time onsite in Newton, MA
• Willingness to travel occasionally to New Haven, CT headquarters
• Previous wet lab experience (academic or biotech)
• Life Science background preferred
• Previous experience working with lab automation workflows
• Familiarity with full-stack engineering
• Exposure to GxP, regulated systems, or validated environments
• Experience with Intune, JAMF, or Azure AD preferred
• Experience with conference room technology (Zoom/Teams)
• CompTIA A+, Network+, or similar certification

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/.

There are more than 9 million immunocompromised people in the United States. Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest risk for severe COVID-19, including stem cell and solid organ transplant patients as well as those with hematologic cancers. At Invivyd, Inc., we take those numbers very seriously and we come to work each day on a mission to deliver protection from serious viral infectious diseases, beginning with SARS-CoV-2. Invivyd deploys a proprietary integrated technology platform unique in the industry designed to assess, monitor, develop, and adapt to create best in class antibodies. In March 2024, Invivyd received emergency use authorization (EUA) from the U.S. FDA for a monoclonal antibody (mAb) in its pipeline of innovative antibody candidates. In October 2025, the FDA cleared the company's Investigational New Drug (IND) application and provided feedback to advance the company's REVOLUTION clinical program, Invivyd's development program for VYD2311, a vaccine alternative monoclonal antibody being investigated for the prevention of COVID-19. Be part of making a difference. Be part of Invivyd.