On-Site IT Support Specialist (Tier 1/ Tier 2)

The On-Site IT Support Specialist provides hands-on technical support to end users, ensuring reliable operation of desktop systems, peripherals, and workplace technology. This role focuses on onboarding new employees, maintaining devices such as printers and scanners, updating applications, and resolving day-to-day technical issues. The position requires strong troubleshooting skills, customer service orientation, and the ability to work independently in an on-site environment., * Provide Tier 1 / Tier 2 technical support for end users in a primarily on-site setting

• Set up and onboard new users, including workstation deployment, account configuration, and initial orientation
• Install, configure, and maintain desktop and laptop systems (Windows and/or macOS)
• Manage and support onsite devices including printers, scanners, speakers, and other peripherals
• Troubleshoot hardware and software issues related to desktops and connected devices
• Perform routine updates, patches, and application installations
• Diagnose and resolve connectivity issues (network, Wi-Fi, VPN)
• Maintain inventory of IT equipment and track asset assignments
• Document support requests, resolutions, and procedures in ticketing systems
• Escalate complex issues to higher-level support teams when necessary
• Provide basic training and guidance to users on systems and tools

Do you have experience in Task prioritization?, * Basic experience or familiarity with IT support, help desk, or desktop support environments (internships, coursework, or entry-level roles acceptable)

• Working knowledge of desktop operating systems (Windows, macOS)
• Exposure to supporting printers, scanners, or common office peripherals
• Familiarity with ticketing systems or willingness to learn
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Strong troubleshooting and problem-solving skills
• Good communication and customer service abilities
• Ability to manage multiple requests and prioritize tasks effectively

Preferred Qualifications:

• 2+ years of experience in IT support, help desk, or desktop support roles
• Experience with Active Directory, user account management, and group policies
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps)
• Familiarity with office productivity environments and end-user support best practices
• Basic hardware troubleshooting or component replacement experience

Work Environment:

• Fully on-site role supporting office-based employees
• May require occasional lifting of equipment (up to ~25 lbs)
• Fast-paced environment with frequent user interaction

Key Traits for Success:

• Strong attention to detail
• Customer-focused mindset
• Ability to work independently with minimal supervision
• Adaptability and willingness to learn new technologies

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

We are a locally owned CPA firm in Las Vegas with approximately 50 team members, serving closely held businesses, nonprofits, real estate investors, and individuals throughout Southern Nevada and beyond. We pride ourselves on being relationship-driven, technically strong, and deeply committed to developing our people. Our firm culture emphasizes mentorship, collaboration, and long-term career growth. Entry-level professionals are supported with hands-on training, access to experienced CPAs, and a clear path for advancement.