System Support Assistant

Perform data entry, process changes, and operates automated systems or specialized software programs (such as MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, etc.); perform complex program support functions; perform a variety of specialized duties in support of professional and technical staff.

The selected candidate will have the opportunity to:

• Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance.
• Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions.
• Act as technical resource on more difficult problems or specialized issues.
• Maintain files, write or revise procedures, and may generate reports and documents using system resources.
• Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, or other automated system); assesses and updates records; take corrective action as appropriate.
• Research procedures, regulations, and/or technical materials as necessary.
• Use manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs, and systems to keep knowledge current.
• Identify the impacts of changes to automated systems and provides recommendations regarding changes; prepares information to inform users of changes or additions.
• Troubleshoot problems with individual records, cases, or participants by applying rules and regulations; provide information and interacts with case workers to correct issues or coordinates with the help desk to solve problems.
• Coordinate with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports.
• Perform a variety of complex administrative, office support, and paraprofessional functions.
• Gather data, conduct surveys, prepare reports, and develop training materials for system users; create complex spreadsheets, report formats, forms, and record maintenance systems; may also prepare graphics for presentations and studies.
• Respond to a variety of public, staff, and management inquiries, providing the requisite information, or refers the requests to supervisory and staff as appropriate.
• Attend meetings and represent the department at meetings with other departments and agencies for information sharing, system improvements, and implementation of changes.
• Assist in special projects designated by department management., The ideal candidate is a detail-oriented and technically skilled professional who can manage user access, troubleshoot system issues, and provide clear guidance to staff using statewide automated systems. They excel at interpreting regulations, reviewing change requests, and recommending system updates or workarounds when needed. Experience with MEDS is strongly preferred, particularly in supporting eligibility staff and resolving complex case issues.

They communicate effectively, participate in meetings to share progress and resolve concerns, and stay current on system procedures to keep staff informed through bulletins, updates, and training. They are comfortable gathering and analyzing data, identifying trends, and recommending improvements that support program goals.

This candidate collaborates well with internal teams, Subject Matter Experts, and external partners, representing the County in discussions related to system functionality and enhancements. Human Resources will assess your application to determine if you are minimally qualified using the following recommendations: Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying., The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

Do you have a valid Driver's License license?, Do you have experience in Customer inquiry handling?, Three (3) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications; OR Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; and

Two (2) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.

Licenses and Certifications:

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Pulled from the full job description

• Flexible spending account
• Gym membership
• Life insurance
• Employee assistance program
• Disability insurance, The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

The El Dorado County Health And Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include: Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities., The County of El Dorado is recruiting applicants for System Support Assistant. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. We currently have the following vacancies: * One (1) full-time vacancy in the Health and Human Services Agency - Social Services located in Placerville, CA. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every ten (10) years. Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing. A positive test may result in the revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: * 40 miles to Downtown Sacramento * 50 miles to Sacramento International Airport * 129 miles to San Francisco Here area few of the many activities and events available throughout El Dorado County: * Hiking, Camping, Fishing, Boating, and Watersports * Skiing and Snowboarding * Live Music and Music Festivals * Local Craft Breweries and Wineries * El Dorado County Fair * Placerville Speedway Races * Farm to Fork Restaurants * Small Business Shops Employees that are buying a home in El Dorado County may qualify for down payment assistance.