IT Assistant

Aging And In-home Services Of Northeast Indiana, Inc.
Fort Wayne, United States of America
16 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 37K

Job location

Fort Wayne, United States of America

Tech stack

Software Applications
Text Processing
Electronic Mailing
IBM Hardware Management Console
Inventory Management Software
Microsoft Office
Computer Equipment
Information Technology
Cisco networks

Job description

Performs activities related to IT functions, utilizing agency standards, procedures and compliance systems., * Develop and maintain an accurate and thorough knowledge of all agency standards, procedures, and specialized computer software related to the IT functions

  • Adhere to compliance standards and regulations for agency, including any state and federal regulations
  • Set up work areas, including phones, headsets, docking stations, monitors, and printers
  • Onboard new users, including basic technology set up and use as directed
  • Install and support Microsoft Office and other client applications as directed
  • Support Cisco end user phone stations and end user voicemail
  • Develop, process and triage trouble tickets in the company helpdesk system
  • Assist with inventory tracking, hardware management, and distribution
  • Provide technical and/or IT set-up assistance for on-site and/or remote meetings and events as assigned
  • Provide technical support and troubleshooting across departments as directed.
  • Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Requirements

Do you have experience in Operating systems?, Do you have a High school diploma or GED?, High School Diploma or GED and 3 years' experience working in an IT support environment

Preferred Education and Experience

Associates degree in Information Technology and two years' experience.

Training in and knowledge of HIPAA and other industry compliance.

Knowledge of Cisco phone systems.

Benefits & conditions

Pulled from the full job description

  • Health insurance
  • Retirement plan
  • Paid time off
  • Vision insurance
  • Health savings account
  • Dental insurance
  • Flexible spending account, * Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Apply for this position