IT Support Technician - Mason, OH

• Provide IT helpdesk and desktop support (Tier 1 and Tier 2) for end-users, both in-person and via email, phone, and chat.
• Configure and maintain equipment including desktops, laptops, virtual machines, printers, AV setups and phones.
• Create and maintain user accounts and various admin responsibilities (ex. password resets, user account unlocks, LDAP groups, etc.).
• Inventory tracking, resource allocation, asset management, and purchase requisitions for equipment.
• Generate and maintain documentation to share knowledge with the IT team on common issues/resolutions.
• Support the IT infrastructure team including patching, rebooting, and performing physical maintenance.
• Ability to detect and identify issues and work with facilities team to secure vendor support to resolve.
• Provide on-call support after hours, as required, to support critical operations.

Do you have experience in Phone communication?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology (or related field)

• Minimum three (3) years of onsite experience in an IT desktop/helpdesk/support environment
• Minimum one (1) year of network engineering experience
• Proven consistent and reliable technical support and customer service to internal and external customers
• Ability to perform initial issue triage, troubleshoot, and resolve service interruptions
• Timely and professional communication across all channels (in-person, email, phone, chat, etc.)
• Current DoD 8570 IAT Level 2 baseline certification (ex. Security+ CE), or ability to obtain within 2 months of start date

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Active Top Secret Security Clearance (and SCI eligible) with CI Poly
• Prior exposure to working with military and/or government contractors
• Experience with:

• Supporting Microsoft Windows-based environments (Windows 10, Terminal Services, Active Directory)
• Supporting Linux workstations and servers (RHEL 8, Ubuntu)
• Providing support in an environment with multiple isolated networks
• Administering Microsoft Office365
• Reconfiguring network switches
• Creation and maintenance of VMs in a VMWare ESXi environment
• Utilizing IT Service Management tracking software
• Submitting purchase requests and communication with vendors, as needed.

• Hardware repair certification (ex. Dell TechDirect)

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off, Salary Range: $78,853 - $123,219

This position offers a comprehensive benefits package that includes company equity, retirement plan, company-paid health care benefits, and flexible paid time off policy, in addition to opportunities for a raise and bonus during the year. ICR, Inc. considers several factors when extending job offers, including but not limited to candidates' key skills, relevant work and/or military experience, education, training, certifications and work location. ICR is proud to be an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.