Technical Support Specialist

EMPRO STAFFING, LLC
Irvine, United States of America
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 62K

Job location

Irvine, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
JIRA
Microsoft Management Console
Linux
DNS
Cryptographic Protocols
Virtual Private Networks (VPN)
Local Area Networks
Network Security
Linux Distribution
Microsoft Office
System Center Configuration Manager
Windows Server
Network Architecture
Networking Basics
Software Deployment
TCP/IP
Wide Area Networks
Wireless Access Point
Network Routers
Software Troubleshooting
Peripherals
Firewalls (Computer Science)
Computer Equipment
Information Technology
Laptops
User Administration
ServiceNow

Job description

  • Deliver prompt and effective technical support to end-users via help desk tickets, phone, or email, ensuring issues are resolved efficiently and professionally
  • Troubleshoot software problems across multiple operating systems including Windows, macOS, and Linux, identifying root causes and implementing solutions
  • Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to maintain optimal performance
  • Support network infrastructure by configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), firewall settings, DNS (Domain Name System), TCP/IP protocols, and network security measures such as Meraki and firewall appliances
  • Administer Active Directory, Microsoft Windows Server environments, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy for user account management and system deployment
  • Assist with computer management tasks including software installations, updates via SCCM, hardware upgrades, and asset tracking
  • Collaborate with team members using tools like ServiceNow and Jira to document issues, track progress, and escalate complex problems as needed

Requirements

Do you have experience in macOS?, We are seeking a dynamic and proactive Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline problem solver, providing exceptional technical assistance to users across various platforms and devices. Your expertise will ensure seamless operation of hardware, software, and network systems, empowering our organization to achieve its goals with confidence. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations., * Proven experience in providing IT support or desktop support in a fast-paced environment

  • Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions
  • Hands-on experience with computer networking concepts such as TCP/IP, DNS, LAN/WAN management, VPN setup, and network security protocols
  • Familiarity with IT infrastructure components like firewalls, switches (including Meraki), routers, and wireless access points
  • Proficiency in troubleshooting software applications including Microsoft Office Suite and enterprise tools such as ServiceNow or Jira
  • Experience managing computer hardware components and peripherals for troubleshooting or upgrades
  • Excellent communication skills with the ability to translate technical information into clear guidance for end-users
  • Analysis skills for diagnosing complex issues quickly and accurately while maintaining a customer-focused approach

Join us to be part of a vibrant team dedicated to delivering top-tier IT support that keeps our organization running smoothly. Your expertise will help foster an innovative environment where technology empowers success!

Apply for this position