Intermediate Technical Support Specialist - Full Time (Work Shift) Intermediate Technical Support Sp

Mission Control is seeking a full-time technical Intermediate and Senior Remote Server / Network Admin and User Helpdesk Specialist as an addition to our growing team. As we are a 24x7x365 operation, hours are rotational and can be days and nights. Availability is very important.

Indicate your primary language and any other languages that you speak that may potentially be an asset

Responsibilities and Duties

Reporting to a senior team leader, the candidate shall perform daily tasks as assigned such as (but not limited to):

• Handling phone service calls from clients requiring assistance

• Providing remote technical support to all clients at various different support levels

• Responding to technical alert notifications on client servers and network appliances

• Creating and managing technical tickets

• Managing IT related alerts and notifications

• Providing technical support services to Servers, Network Appliances, and End-Users

• Coordinating with other team members

Do you have experience in Windows?, Candidates must be based in the United States and legally authorized to work in the U.S.

Technical Skill Requirements:

• Excellent knowledge and experience with Windows Server 2003-2019 (including R2)

• Excellent knowledge and experience with MS Hyper-V

• Excellent knowledge and experience with VMWare ESXi

• Excellent knowledge and experience with Windows Desktop OS (XP-10)

• Excellent knowledge and experience with Active Directory, DNS, DHCP

• Excellent knowledge and experience with backup technologies such as Windows Server Backup, VEEAM, BackupExec, Acronis, Datto

• Excellent knowledge and experience with antivirus and antispam technologies

• Excellent knowledge and experience with networking appliances such as commercial-grade firewalls, switches, routers, etc.

• Excellent knowledge and experience with internet / networking concepts such as VPN, Public DNS, Dynamic DNS

• Knowledge and experience with Office 365 email platform

Additional Technical Skills to mention

• Knowledge and experience with PSA system, such as Autotask, ConnectWise

• Knowledge and experience with RMM system, such as Datto RMM, Labtech, N-Able

• Knowledge and experience with Linux considered an asset

• Knowledge of hosting concepts considered an asset

• Knowledge of Managed IT Services concepts

General Skills

• Excellent verbal and written English communication skills, including ability to communicate effectively with both IT and business personnel.

• Demonstrated ability to prioritize tasks and resolve problems in a timely manner

• Ability to multi-task and work in a fast-paced and stressful environment

• Desire to learn and take on new responsibilities

• Strong attention to detail

• A self-starter and able to drive tasks

• Minimum 5 years technical support experience, preferably as part of an MSP organization

MISSION CONTROL NOC and HELPDESK SERVICES is a full-service Network Operations Centre and Helpdesk company. Headquartered in Ontario, Canada and servicing globally, we are a solid and growing company that never outsources and never quits!