MSP Field Technician/ Help Desk

• Provide onsite and remote technical support for end users
• Respond to helpdesk tickets, phone calls, and emails in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Troubleshoot hardware, software, and basic network issues
• Perform user account setup and maintenance (Active Directory, Microsoft 365)
• Assist with system upgrades, patches, and routine maintenance
• Support email, antivirus, backup, and endpoint security solutions
• Document issues, resolutions, and procedures in the ticketing system
• Escalate complex issues to senior technicians or system administrators as needed
• Conduct onsite visits for new equipment deployments and office setups
• Assist with cabling, workstation moves, adds, and changes
• Educate users on basic IT best practices and security awareness
• Maintain inventory of IT equipment and tools
• Follow company policies, security standards, and best practices

Note: This job description is intended to outline the general nature of the role and is not an exhaustive list of responsibilities. Additional duties may be assigned as needed.

Do you have a valid Driver's License license?, Do you have experience in Windows?, * Do you have a valid drivers license?

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance