NOC Escalations Engineer

PROTECH
Memphis, United States of America
15 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Memphis, United States of America

Tech stack

Microsoft Active Directory
Desktop Computing
Networking Hardware
Microsoft Servers
Citrix Systems
Remote Infrastructure Management
Simple Network Management Protocols
Wireless Networks
Network Routers
Computer Network Operations
Firewalls (Computer Science)
VMware

Job description

ProTech Services Group, Inc. is seeking a NOC Escalations Engineer for a permanent role in Memphis, TN. Position is in-office at various clients in the Memphis area. The Escalation Engineer is responsible for assisting other Systems Administrators, Engineers, and management by performing tasks to support our clients in an effective and proactive manner while providing excellent customer service., * Work service tickets for various clients in varying degrees of difficulty:

  • Microsoft Servers

  • Active Directory

  • VMWare

  • SAN Technologies

  • Desktops

  • Mobile Devices

  • Network Equipment (Firewalls, Routers, Switches)

  • Citrix and/or RDS Services Support

  • Project engineer for projects including client onboarding, systems upgrades, enhancements, replacements and the like.

  • Be "IT Lead Engineer" for clients

  • Perform routine system maintenance

  • Provide Level II escalation support for Level I and II NOC Engineers

  • Provide excellent customer service to all clients

Requirements

Do you have experience in Wireless networking?, * Enhanced experience supporting Microsoft server operating systems

  • Enhanced experience with various firewall technologies
  • Enhanced experience with various routers, switches, wireless, etc.
  • Enhanced experience with remote management methodologies including WMI, SNMP, etc.
  • Effective communication skills (Verbal and written)
  • Proven, excellent customer service
  • Patience under stressful situations (i.e. network outages, server down, etc.)
  • Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems
  • Ability to work alone, in a group, or under direct supervision effectively
  • An attitude conducive to learning and accepting challenges head on is a must

Education and Work Experience

  • 3 years of relevant support experience
  • Experience in call center or network operations center a plus
  • College degree is a plus, not a requirement
  • IT Certifications are a plus

Other

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

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