IT Support Specialist

• Analyze Tablet, Lobby and In-pod Kiosks to determine if repairs are needed; perform technical repairs on inoperable equipment within a predetermined time based on specific customer's contractual obligations.
• Conduct daily contact with facility administration or designated point of contact to ensure any equipment/system issues addressed in a timely manner so that positive client relationships are developed and maintained.
• Process and handle all service requests received either by phone, email or by assignment of the Field Services or Technical Support Departments within a predetermined time

We are looking for an individual to provide repair, maintenance service and system reliability of several client facilities where Telephone and Tablet systems are deployed. Primary work area will be Northern Indiana. An ideal candidate will live Northern Indiana to provide service during time of weekend or after-hour call outs. Primary work hours are 8am to 5pm weekdays, with required weekend and after-hour call outs to meet maintenance and service demands., * Strong knowledge of Windows OS, including but not limited to troubleshooting, applying updates, and reading and interpreting basic logs.

• Strong knowledge of basic PC hardware and the ability to troubleshoot basic conflicts between hardware, software and network.
• Strong understanding of MDF and IDF cabling on how a DMARC is laid out and be able to read a phone distribution blueprint. You must be able to identify where cables are running from an MDF to an outlying IDF or endpoint.
• Strong understanding of Basic Telephony systems and associated Wiring.
• Create/repair network terminations including T1. Familiarity and experience working with VoIP/IAD components and terminology.
• Strong understanding of Wi-Fi systems and associated hardware. Ability to troubleshoot and determine cause of outages and make repairs within requirements of Service Level Agreements., Background Check: Ability to pass a criminal background check is a must. No Adult Convictions. Drug Screen required.

Education and/or Experience: Minimum of two years related experience; or equivalent combination of education and experience.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and climb ladders. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds.

Work Environment: The work will be primarily in a correctional environment and strict security guidelines must be maintained always. There may be direct communications with inmates with any of the supported systems/material.

Travel: The willingness and ability to travel daily; periodically, but not limited, as far out as a (4) hour radius within assigned territory. Possess valid driver's license, reliable vehicle and good driving record. Mileage will be reimbursed, employee will use personal vehicle for travel purposes

$20 - $24 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off