Computer Support Specialist I

The Computer Support Specialist I is a full-time, onsite position scheduled for 40 hours per week, working day shifts. The role involves maintaining and configuring new and existing computer systems, including associated hardware and software. The specialist provides technical support to system users at both the main Hospital and Health Center locations-offering assistance at deskside, by phone, and through remote control sessions. Responsibilities include troubleshooting and triaging issues reported to the IT Help Desk and collaborating with other IT department personnel to ensure timely resolution. Weekend work is scheduled on a rotational basis, and the position includes call pay with a call rotation occurring once every six weeks., * Log and manage Help Desk tickets

• Provide solutions and guidance on technical issues
• Use customer feedback to enhance problem-solving and service quality
• Respond to technical inquiries via phone, email, Microsoft Teams, and ticketing system
• Document and analyze technical issues and customer interactions
• Attend training sessions to stay current with best practices and prepare for certification exams

Do you have experience in Cable termination?, Do you have a Associate's degree?, * Minimum Education: Associate's Degree (preferred fields: MIS, CIS, or Computer Science)

• Experience: 1-2 years of relevant experience; equivalent experience and certifications may be considered in lieu of formal education
• Preferred Certifications: A+, Network+, MCDST, MCITP, HDI-DST, * Strong interpersonal and customer service skills
• Effective problem-solving and critical thinking abilities
• Excellent written and verbal communication
• Ability to quickly diagnose and resolve technical issues
• Strong teamwork and collaboration skills
• Willingness and ability to learn and support new technologies

Physical Demands

• Ability to lift up to 35 lbs
• Ability to bend and reach under low surfaces
• Ability to distinguish colors
• Ability to climb ladders and work overhead
• Manual dexterity for tasks such as terminating patch cables
• Ability to work inside small desktop and laptop computers

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Relocation assistance, MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.