Systems Support Specialist (MSP / IT Support)

We are seeking a motivated Systems Support Specialist who wants hands-on exposure to real-world MSP operations and business IT environments. This role goes far beyond traditional helpdesk work and involves supporting a wide range of technologies and client environments both remotely and onsite., * Provide remote and onsite support for computer, networking, server, and software issues

• Take ownership of assigned support tickets and client environments
• Manage Exchange Online mailboxes and Microsoft 365 tenants
• Provision new computers and assist with software installation and deployment
• Build and configure custom computers, servers, and virtual machines
• Configure and troubleshoot servers, firewalls, switches, access points, and other network devices
• Troubleshoot and support VoIP (PBX) systems
• Manage cybersecurity software and review monitoring reports to determine remediation needs (backup alerts, antivirus reports, phishing attempts, infected devices, etc.)
• Participate in proactive system monitoring and recurring maintenance tasks
• Identify potential improvements, risks, and service opportunities within client environments
• Maintain accurate ticket documentation, time tracking, and technical notes
• Create and follow technical documentation and standard operating procedures
• Maintain security and privacy standards across networks and systems
• Stay up to date with the newest IT Software and Hardware technology
• Organize and maintain shop inventory
• Lift and move equipment up to 50 pounds as needed

Do you have experience in Windows Server administration?, Do you have a High school diploma or GED?, This position is ideal for someone looking to build a long-term career in IT while gaining experience with:

• Microsoft 365 administration
• Networking and infrastructure
• Windows Server environments
• Cybersecurity and monitoring tools
• VoIP systems
• Virtualization
• Proactive IT management

MSP environments are fast-paced and require strong communication, documentation, prioritization, and problem-solving skills., * High School Diploma or equivalent

• Experience with virtual machines and remote desktop support
• Familiarity with Windows Server environments
• Experience with building or repairing computer hardware
• Experience using any Professional Services Automation (PSA), Ticketing System, or Remote Monitoring and Management (RMM) system
• Strong troubleshooting, communication, and organizational skills
• Ability to work independently while managing multiple priorities

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Associate degree or current enrollment in an IT-related field
• Relevant hands-on IT experience
• Familiarity with Computer Hardware
• Familiarity with networking concepts and VoIP systems, At Jinx-IT, we value a growth mindset, professionalism, attention to detail, accountability, and exceptional customer service. If you're ready to build your IT career in a fast-paced MSP environment that invests in your development and growth, apply today.

Pulled from the full job description

• Professional development assistance
• Opportunities for advancement
• Flexible schedule, * Opportunities for fieldwork and career advancement as your skills grow
• Hands-on experience with real-world business IT environments
• Exposure to a wide range of technologies and infrastructure
• IT certification reimbursement program to support professional development
• A team-oriented environment that values growth, accountability, and continuous learning
• Opportunities to participate in identifying improvements and solutions for client environments

Compensation

• Starting pay begins at $14.00-$15.00 per hour depending on experience
• Performance and compensation reviews occur after the initial training period based on operational consistency, technical growth, documentation quality, and client support performance
• Opportunities for future growth, expanded responsibilities, certifications, and incentive-based compensation as the company continues to grow

Jinx-IT is a rapidly growing IT Managed Service Provider (MSP) based in Central Florida. We provide IT, cybersecurity, VoIP, and infrastructure support for businesses across multiple industries. Our team thrives on continuous learning, problem solving, innovation, and delivering exceptional customer service. We are not a traditional call-center helpdesk environment. Our technicians work directly with real business environments and gain hands-on exposure to Microsoft 365 administration, networking, cybersecurity, VoIP systems, infrastructure support, proactive maintenance, and operational IT consulting. If you're passionate about technology, enjoy solving problems, and want real-world MSP experience with opportunities to grow, we would love to hear from you.