Operations Support Manager

As the Operations Support Manager to the Director of GoodLife Services, you will play a pivotal role in supporting the Director in the effective execution of their duties and responsibilities. This position requires someone with extensive experience in providing high-level administrative support within a large community service organization. You will be the primary point of contact for internal and external stakeholders, ensuring smooth communication and coordination of activities to drive the mission and goals of the organization.

The ideal candidate for this position is a seasoned professional with a demonstrated track record of providing comprehensive support to department leaders in the non-profit sector, particularly within community service organizations. They possess a proactive mindset, anticipating the needs of the Director and taking initiative to address them effectively. They exhibit exceptional interpersonal skills, building positive relationships with stakeholders at all levels. Highly organized and detail-oriented, they thrive in a dynamic environment, managing multiple tasks with efficiency and accuracy. They uphold the highest standards of professionalism and integrity, embodying the values and ethos of the organization., * Administrative Support: Manage the Director's calendar, schedule meetings, and coordinate travel arrangements. Prepare agendas, presentations, and other documents for meetings. Records meeting minutes.

• Communication Management: Serve as a liaison between the Director and various stakeholders, including staff, clients, donors, and community partners. Handle incoming correspondence and prioritize actions accordingly.
• Project Coordination: Assist in the planning and execution of projects and initiatives led by the Director. Coordinate cross-functional teams and track project timelines and deliverables.
• Information Management: Maintain confidential files and records, ensuring accuracy and accessibility. Conduct research and compile reports as needed.
• Event Planning: Coordinate logistics for events, conferences, and other engagements involving the Director. Arrange venues, catering, and guest accommodations.
• Budget Oversight: Assist in managing the Director's budget, including tracking expenses, processing invoices, and reconciling accounts.
• Strategic Support: Provide strategic support to the Director by analyzing data, identifying trends, and making recommendations to optimize operations and achieve organizational objectives.
• Reporting: Prepares monthly, semi-monthly, and annual department reports as assigned by Director
• Billing: Prepare monthly billings and maintain census and expenditure records
• Other Duties: Perform ad-hoc tasks and special projects as assigned by the Director, demonstrating flexibility and adaptability in a fast-paced environment.

Do you have experience in Time & attendance systems?, Do you have a Bachelor's degree?, * Bachelor's degree preferred.

• 3-5 years of administrative experience supporting a leadership team
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, specifically SharePoint and OneDrive
• Comfort with Brittco, MS Office, ADP Workforce Now
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience working with diverse populations is an asset.

About Ohio Valley Goodwill Industries Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. We are a dynamic organization dedicated to serving high-potential individuals in the Cincinnati, Northern Kentucky, and Western Indiana neighborhoods. We strive to provide innovative community and workforce development services that empower individuals to reach their full potential.