Support Services Administrator

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton .

In this dynamic role, you'll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors., * Provide timely and efficient customer service to both internal and external stakeholders

• Accurately complete a wide range of administrative tasks and maintain records to support training delivery
• Proactively plans activities and prioritizes workloads to achieve deadlines
• Upload learner requirements to internal systems to enable progression to EPA within set timescales
• Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
• Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
• Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
• Collaborate with colleagues to ensure seamless coverage during absences
• Support purchasing activities to ensure timely availability of materials and resources
• Respond to enquiries and work collaboratively to find solutions
• Attend team meetings, workshops, and training sessions to stay current with industry changes
• Promote and maintain a safe, inclusive, and supportive learning environment
• Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings

Do you have experience in Presentation skills?, * NVQ Level 3 in Business Administration, Customer Service, or equivalent experience

• Minimum of 3 GCSEs (or equivalent) including Maths and English
• Intermediate proficiency in Microsoft Office applications, including competence in Excel
• Confident using databases and previous experience using Aptem LMS would be an advantage
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving abilities
• Self-motivated, well-organised, and able to work independently
• Effective team player with a professional and enthusiastic approach
• Ability to interpret and share information clearly
• Experience working in an educational setting would be an advantageUnderstanding of certification schemes in construction training would be an advantage, CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.

Pulled from the full job description

• Gym membership
• Employee assistance programme
• Free parking
• Company pension
• Paid volunteer time
• On-site gym
• On-site parking, * Free onsite lunch
• Free onsite parking
• Free onsite gym
• 25 days holiday + bank holidays
• Christmas shutdown
• Flexible benefits, including ability to purchase additional leave
• Generous pension scheme (up to 9% employer contribution)
• Life assurance
• 2 paid volunteering days per year
• Employee Assistance ProgrammeWe Care 24/7 GP Service

At CITB, we're dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You'll be part of a supportive team that values collaboration, innovation, and personal growth.