Entry Level IT Help Desk Analyst in Newark, NJ (Onsite)

We're looking for motivated, engaged people to help make everyone's journeys better. The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users a…

• 22 days ago

• High School Diploma or equivalent required, Associate's or Bachelor's degree in Information Technology or related field preferred.
• 1+ years of Service Desk or IT support experience; experience in aviation, transportation, or other mission-critical environments preferred.
• Familiarity with airport systems (e.g., flight information, baggage handling, passenger processing, communications) is a strong advantage.
• Prior experience coordinating with multiple suppliers/vendors in a technical support or ITSM environment.
• Experience with ITSM tools such as ServiceNow, Ivanti, BMC Remedy, or similar.
• Proficient in Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint).
• ITIL Foundation certification (preferred or must be obtained within 12 months of hire).

• $68,213-73,000 per year

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