IT Technician (Entry Level)

• Provide technical support to end-users by troubleshooting hardware, software, and network issues promptly and effectively.
• Assist with software troubleshooting, including applications like Microsoft Office, operating systems such as Windows and macOS, and enterprise tools like SCCM, ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware assets, perform installations, upgrades, and routine maintenance of desktops, laptops, mobile devices, and peripherals.
• Support computer networking tasks including LAN setup, TCP/IP configuration, DNS management, VPN access, firewall settings, and network administration.
• Help maintain IT infrastructure by assisting with Active Directory management, Group Policy Object (GPO) configurations, Windows Server environments, Linux systems, and network security protocols like Meraki and TCP.
• Monitor and troubleshoot network connectivity issues using analysis skills to identify root causes and implement solutions efficiently.
• Document support requests and resolutions using ticketing systems such as ServiceNow or Jira while maintaining clear communication with users throughout the process.

Do you have experience in Windows?, We are seeking a motivated and detail-oriented IT Technician (Entry Level) to join our dynamic technology support team. In this role, you will be the frontline for resolving technical issues, supporting end-users, and maintaining IT infrastructure across various platforms. This is an excellent opportunity for individuals passionate about technology, eager to develop their skills, and ready to contribute to a fast-paced environment. Your proactive approach and strong communication skills will help ensure seamless technology operations and exceptional customer service., * Prior experience or internship in IT support or help desk roles is preferred but not required; a strong desire to learn is essential.

• Familiarity with operating systems including Windows (Windows Server), macOS, and Linux.
• Basic understanding of computer hardware components and troubleshooting techniques.
• Knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
• Experience with remote support tools like SCCM or BMC Remedy is a plus.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Strong analysis skills for diagnosing problems quickly and accurately in a fast-moving environment. Join us as an entry-level IT Technician to kick-start your career in technology support! Bring your enthusiasm for problem-solving and your passion for helping others succeed with their tech needs. We're committed to supporting your growth through hands-on experience in a collaborative setting that values innovation and proactive service delivery.

Pulled from the full job description

• Paid time off