Technical Support Level 1

DBA Architects, LLC
Pacific, United States of America
17 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 50K

Job location

Pacific, United States of America

Tech stack

Microsoft Windows
Software Applications
Cloud Engineering
Computer Security
Windows Server
Windows Desktop
Information Technology

Requirements

Do you have experience in Windows?, Do you have a High school diploma or GED?, We are actively seeking a motivated, trustworthy technical support specialist for a client-facing position. Successful applicants will have 1-3 years of technical experience or corresponding education plus experience. For this position, we hope to train you in many of the skills listed below, and do not expect you will have all of them before starting :)

Mandatory background checks are required as we work with secure information in the public sector space in addition to our work with ForProfit and NonProfit clients.

A four-year related degree is preferred. Consideration is given to industry certifications and equivalent IT work and management experience. Pay is commensurate with professional experience and educational achievement. Benefits are available.

Your skill set may include:

  1. Technical skills, including: Basic network configuration, Windows desktop support, Printer and peripheral support, Windows server administration, Desktop application support, Enterprise mobility solutions, Third-party cloud support, Communication technology implementation, RMM integrated management and Strong troubleshooting skills.

  2. People skills, including: Remaining calm, Extending compassion, Building relationships, Communicating regularly, Smiling warmly, Listening attentively, Following-up clearly, Resolving effectively and Teaching kindly.

  3. Management skills, including: Ability to Triage and process complex incidents, Pursue and complete multi-part projects, Anticipate and eliminate future problems, Demonstrate and promote team-focused attitudes, Develop and oversee expansion opportunities, Discover and resolve important details, and Independently identify and implement business-focused solutions., * High school or equivalent (Preferred), * Technical support: 1 year (Preferred)

Benefits & conditions

Pulled from the full job description

  • Referral program
  • Professional development assistance
  • Tuition reimbursement
  • Parental leave
  • 401(k)
  • Health insurance
  • Retirement plan, * 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

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