Business Intelligence Supervisor - Information Technology Department

The Business Intelligence Analyst Supervisor and Project Manager will perform advanced professional, technical and supervisory work. Duties include overseeing a team of business analysts, artificial intelligence (AI) initiatives, data-driven initiatives, and project management activities ensuring smooth execution from initiation to completion across Library Services, Waste Management Services, and other Escambia County BCC departments. Responsible for supervising Business Analysts, managing a portfolio of projects, and ensuring the effective use of technology, business intelligence and data analytics to support strategic service delivery goals. The incumbent will serve as a seasoned liaison between County lines of business and the Information Technology Department to translate business service needs into technology-driven service solutions. The ideal candidate will be high-energy, business tech savvy, curious, innovative, and have a blend of technical expertise, leadership, and strategic vision to drive technological initiatives forward. This position reports to the Service Delivery Division Manager.

EXAMPLES OF DUTIES

Identifies and assesses IT service delivery needs within Library Services, Waste Management Services and other Escambia County BCC departments making recommendations for technological improvements, deploying artificial intelligence augmentation, and identifying innovative service solutions.

Working knowledge of artificial intelligence assistants, agents and machine learning processes to promote use case transformations in the delivery of public services including LLM, predictive analytics, process automation, chatbot technologies, and machine learning. Familiarity with OpenClaw highly desirable.

Plans, coordinates, and manages multiple projects simultaneously across Library Services, Waste Management Services and other Escambia County BCC departments from concept to implementation. Monitors project progress, resolves issues, and ensures that all aspects of the project stay within scope, time, and budget constraints.

Communicates effectively with business representatives on all high-profile business projects and directly and proportionately supports the West Florida Library System and Escambia County Solid Waste service along with other County departments relative to needs, projects and underlying technologies needed to accomplish public service goals.

Serves in a leadership capacity on all BI initiatives including dashboards, reports, KPI scorecards, and data visualizations serving County business units and lines of business. Includes data modeling, ETL/ELT data design/extraction processes and integrations with enterprise systems.

Collaborates with IT infrastructure, help desk and security teams to ensure solutions are delivered reliably efficiently, and securely throughout the County enterprise.

Coordinates with both internal departments and external vendors to ensure project deliverables are met.

Identifies opportunities for process improvement, increased efficiency, and enhanced service delivery through the use of technology and data analytics.

Facilitates communication with stakeholders, including department leadership, staff, and vendors; provides regular updates on project status and key initiatives.

Ensures ethical, secure, and responsible use of AI technologies in accordance with County policies and applicable regulations.

Ensures consistency in business analysis methodologies, documentation standards, and project management practices.

Assists in budget justifications for BI platforms, AI tools, professional services and software licenses. Participates in vendor evaluations. Develops and manages project budgets, ensuring the optimal allocation of resources for IT-related projects.

Monitors resource utilization and adjust as necessary to meet project deadlines and objectives.

Coordinates with vendors and third-party providers to support system implementations, upgrades, and ongoing maintenance.

Supervises, assigns, prioritizes, reviews, and evaluates the work of assigned Business Analysts; provides coaching, mentoring, and formal performance feedback. Establishes clear performance expectations, conducts performance evaluations and on-going mentoring and coaching. Promotes a team culture of innovation, accountability, and data-driven decision making

Performs related work as required., During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker. This employee is subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situations and is expected to perform emergency service duties, as assigned.

Physical Requirements:

Positions in this class typically require sitting, standing, talking, hearing, seeing, finger and hand dexterity as well as repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting frequently during the day. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Do you have a valid Driver's License license?, Do you have experience in User support?, Do you have a Master's degree?, Bachelor's degree in Information Systems, Computer Science, Data Science, Business, Analytics or a related field with a minimum of three years of experience in IT Support, with a minimum of one year in a supervisory or team lead role, or a combination of education and experience equivalent to these requirements. Master's Degree is a plus in related technology field.

Must have experience with BI platforms such as Power BI, Tableau or equivalent County-adopted tools using ETL/ELT data pipeline design for effective data warehousing.

Experience with AI assistant solutions, Openclaw, AI Agents and AI enabled coding prompts. Claude.ai, OpenAI, GROK, Gemini familiarity preferred.

Familiar with project management methodologies including Agile, Scrum, and hybrid frameworks

Must have a minimum of five years of progressive experience in business intelligence, project management, business delivery dynamics. Use of AI, machine learning and automation solutions embedded applications in a process augmentation environment preferred.

Licenses and Certifications:

Must possess a valid driver's license from state of residence

Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

ability to supervise, innovate, motivate, and mentor a team of analysts to exercise sound judgment and recommend pathways on complex technical business solutions.

lead change management efforts in a mature, collaborative and cooperative manner to build consensus and action steps to achieve real-world results.

establish and maintain productive working relationships with diverse stakeholders across the County enterprise.

must be familiar with mainstream IT systems, networks, hardware, and software

proficiency in help desk management tools and ticketing systems

leadership and team management skills that promote integrity, trust, ethics, accountability and empathy for the team, our customers and the public at large.

advanced Problem-solving and attention to detail that enable solutions to achieve goals accurately and efficiently

effective communication and interpersonal skills to sustain effective working relationships with diverse stakeholders including Constitutional Officers, department managers, vendors and County staff at all levels.

understanding of relevant laws, data security, and privacy regulations affecting local government IT operations (e.g., HIPAA, CJIS)

understanding of ticketing systems and common support workflows

effectively manage, mentor, and motivate a team

analytical skills to quickly diagnose issues and implement appropriate solutions

communication and interpersonal skills to ensure high-quality interactions with end-users, even under stressful conditions

manage multiple priorities, delegate tasks, and ensure timely resolution of issues

adjust quickly to changes in technology, workflows, and organizational priorities in a government setting

make sound and timely decisions, often under pressure, to keep systems and services operational

empathize with end-users, who may have varying levels of technical knowledge and face critical or time-sensitive issues

proven experience in managing and leading IT teams.

strong knowledge of IT systems, infrastructure, and project management methodologies (e.g., Agile, Waterfall).

excellent communication, organizational, and interpersonal skills.

strong problem-solving abilities and attention to detail.

ability to manage multiple projects simultaneously and prioritize effectively.

occasional after-hours work may be required to meet project deadlines or resolve critical issues.

communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Pulled from the full job description

• Prescription drug insurance

• Health insurance

• Retirement plan

• Paid time off

• Vision insurance

• Dental insurance

• Flexible spending account, Benefits/Compensation Package:

• Medical / Dental / Vision plans

• Prescription coverage

• Employee health clinic

• Employee fitness centers

• Employer-sponsored retirement plan or an investment plan

• Deferred Compensation Plan

• Flexible Spending Account(s)

• Employee Assistance Program

• Annual/Sick Leave or Paid Time Off (PTO)