MSP Technician (Level 1) - Helpdesk & Light Infrastructure Experience

We are seeking a motivated Level 1 MSP Technician with a passion for technology, problem-solving, and customer service. This role involves providing front-line helpdesk support and hands-on assistance with light infrastructure tasks, such as cabling, door access, and camera systems.

You will play a critical role in ensuring smooth day-to-day operations and collaborating with clients to troubleshoot and resolve technical issues.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Helpdesk Support:

• Provide Level 1 technical support to end-users, resolving hardware, software, and network-related issues.
• Respond to and manage service tickets in a timely and professional manner.
• Assist in configuring and maintaining user accounts, permissions, and devices in Microsoft 365 environments.
• Troubleshoot basic issues with desktop systems, printers, and network connectivity.

Light Infrastructure Tasks:

• Install and maintain cabling for networks, access control systems, and surveillance cameras.
• Set up and troubleshoot door access systems, ensuring proper configuration and integration.
• Assist in the deployment and maintenance of security cameras and related infrastructure.

Additional Responsibilities:

• Document all work performed in the company's ticketing and documentation system.
• Maintain compliance with company standards and best practices.
• Participate in on-call support as needed.

Do you have experience in Customer support ticket management?, Required:

• 1-2 years of experience in IT support or a similar role.
• Familiarity with helpdesk operations, including ticketing systems.
• Basic knowledge of networking concepts such as DNS, DHCP, and VLANs.
• Hands-on experience with cabling, door access, or camera system installations.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service, written, and verbal communication skills.

Preferred:

• Relevant certifications (e.g., CompTIA A+, Network+).
• Basic knowledge of Microsoft 365 and Active Directory.
• Experience working in an MSP environment., There are prolonged periods of sitting, standing, and working at a computer and on the phone with a headset. Must be able to lift 40 pounds comfortably.

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, · A competitive compensation package, including benefits and bonuses.

· Opportunities for career progression and professional development in a supportive environment.

· Access to cutting-edge technology and tools, with the freedom to propose and implement innovative solutions.

· A dynamic and inclusive workplace culture that values diversity and fosters collaboration., * Dental insurance

• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Velocity IQ has established a legacy of exceptional customer service and professional expertise in technology consultations and tailored solutions, primarily serving small to mid-sized businesses throughout the Southeast United States. Our story is one of commitment and dedication, driven by the goal of empowering a multitude of businesses. We have guided them towards achieving their operational ambitions with innovative technology solutions, all while ensuring they receive our full, round-the-clock support from our experienced team. With our extensive experience that spans various sectors and includes a diverse range of clients, from small enterprises to large corporations across America, Velocity IQ stands as a distinguished leader in the field. Our long-standing presence in the industry is a testament to our reliability and knowledge, instilling trust in our potential clients. At Velocity IQ, we are committed to delivering top-notch services in managing and optimizing your technology infrastructure. Our suite of services encompasses a comprehensive array of IT solutions tailored to meet the specific needs of our clients. This includes managed IT services, cybersecurity solutions to protect your digital assets, cloud services for enhanced flexibility and scalability, data backup and recovery plans to ensure your business's resilience, and VoIP services to modernize your communication systems. We pride ourselves on being a one-stop solution for all your technological needs, demonstrating our capacity to scale and adapt to the diverse needs of businesses in various industries.