Senior Help Desk Support Specialist

Ethic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. Essential Duties and Responsibilities

• Answering phones and entering initial ticket information.
• Helping to resolve simple issues.
• Providing password resets and account unlocks as needed
• Providing basic troubleshooting and problem resolution for supported applications
• Providing ticket escalation to Tier 2 technical support technicians.
• Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
• Develop a FAQs and Knowledge Base (KB) documenting basic issues, providing guidelines for routine troubleshooting, and assisting in the education of end users., Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, an…

• 5 days ago

• High School or equivalent diploma.
• Five (5) years of IT-related experience
• Three (3) years of experience in Service Desk Tier 1 Support
• CompTIA Security+ CE
• Experience with Remedy Helpdesk systems

Preferred Qualifications

• Experience with SharePoint Requests for Services (RFS) application.

Clearance Requirements

• Must have a DoD Final Secret Security Clearance