Helpdesk Support

We are seeking experienced Helpdesk Support professionals for an immediate 8-week assignment supporting enterprise IT operations in a healthcare environment. The ideal candidate will have strong customer service skills, technical troubleshooting experience, and the ability to manage multiple support requests in a fast-paced setting. Key Responsibilities

• Answer Helpdesk calls and log incidents accurately into the ticketing system
• Provide remote troubleshooting and first-level technical support
• Escalate unresolved issues to appropriate support teams
• Monitor Helpdesk email and voicemail queues
• Maintain asset management records and knowledgebase documentation
• Support desktop hardware/software changes and upgrades
• Perform basic onsite maintenance and equipment support as needed
• Ensure timely ticket resolution and customer satisfaction

• PC Support
• Networking
• Computer Operations
• Help Desk Support
• Customer Service
• Incident Management
• Remote Desktop Support
• Problem Solving & Troubleshooting
• Strong Communication Skills
• Time Management & Organization, * Associate's Degree in Computer Science OR
• Four (4) years of equivalent IT support experience
• Minimum two (2) years of Help Desk, PC Support, Networking, or Computer Operations experience
• Strong analytical, technical, and customer service skills
• Ability to multitask and work under pressure in a professional environment