Technical Support and User Engagement Program Manager

CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Program Manager to join our dynamic team supporting a federal client. This position provides strategic leadership and oversight to ensure effective delivery of user engagement, technical support, and compliance-driven program operations for a federal data access program. Responsibilities include, but are not limited to: · Lead overall execution of all contract activities, including user engagement, Data Use Agreements (DUA) processing, training, and website operations · Manage program performance, including preparation of monthly status reports with cost, metrics, and outcomes · Oversee compliance activities including System of Record Notice (SORN) development, Privacy Act requirements, and Office of Management and Budget (OMB) Paper Reduction Act (PRA) clearance processes · Ensure effective management and lifecycle tracking of DUAs · Direct user engagement strategies including marketing, training, and outreach initiatives · Oversee development and maintenance of the public-facing program website · Ensure program outcomes such as timely DUA processing and user engagement growth targets are met

· Deep knowledge of federal program operations and governance processes · Understanding of federal privacy, data sharing, and compliance frameworks · Strong stakeholder engagement skills · Program performance management and reporting · Strong oral and written communication skills Desired Experience and Skills: · Experience managing federal outreach or engagement programs · Familiarity with National Institutes of Health (NIH) programs or data access initiatives · Experience leading multidisciplinary teams (technical, policy, user support) · Experience implementing performance measurement frameworks · PMP, Certified Government Program Manager (CGPM), CISSP or CISM, Healthcare Data Certifications (e.g., CPHIMS), Prosci Change Management Certification Required Experience · Must have a Doctoral degree in Health Services Research, Social Sciences, Economics, Behavioral Research, or related field · At least 2 years managing projects of similar size and scope · Experience working with federal data programs and Centers for Medicare & Medicaid Services (CMS) data · Experience managing data security, governance, or compliance processes · Professional certifications commensurate with duties

• Qualifications · Deep knowledge of federal program operations and governance processes · Understanding of federal privacy, data sharing, and compliance frameworks · Strong stakeholder engagement skills · Program performance management and reporting · Strong oral and written communication skills Desired Experience and Skills: · Experience managing federal outreach or engagement programs · Familiarity with National Institutes of Health (NIH) programs or data access initiatives · Experience leading multidisciplinary teams (technical, policy, user support) · Experience implementing performance measurement frameworks · PMP, Certified Government Program Manager (CGPM), CISSP or CISM, Healthcare Data Certifications (e.g., CPHIMS), Prosci Change Management Certification