IT Support Technician Level 1

• Provide Tier 1 technical support to end users across hardware, software, and network-related issues
• Troubleshoot and resolve issues involving desktops, laptops, printers, monitors, mobile devices, drivers, and other peripherals
• Support Microsoft Office, Gmail, operating systems, internet applications, and internally developed software
• Assist users with account administration, password resets, and general technical support requests
• Escalate more advanced technical issues when appropriate
• Follow through on IT support requests and ensure timely resolution
• Provide remote technical support to users across multiple environments
• Assist the IT Director with day-to-day IT operations and projects
• Coordinate with outside vendors regarding technical support and incident reporting
• Assist with testing and deployment of new hardware and software releases
• Document and track technical issues and resolutions
• Support multiple users and priorities simultaneously in a fast-paced environment

• Prior customer service and/or phone support experience required
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong follow-up and organizational skills
• Solid Microsoft Office skills, including Word and Excel
• Experience with Gmail and general business applications
• Ability to multitask and work under pressure
• Team-oriented attitude with a willingness to learn
• Reliable transportation required
• Must be willing to participate in an on-call rotation, including occasional nights and weekends
• Bachelor's degree strongly preferred
• Must be able to pass a criminal background check and drug screening, * Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

• Exposure to a broad range of technologies and systems
• Opportunity for long-term technical growth and advancement
• Collaborative and supportive team environment

The company is an Equal Opportunity Employer and Drug-Free Workplace.

Job Type: Full-time

Pay: $19.00 per hour

A large and well-established company in the automotive industry is seeking an IT Support Technician Level 1 to join its growing IT team in South Florida. This is an excellent opportunity for someone looking to build hands-on enterprise IT experience while working directly alongside the IT Director in a fast-paced and collaborative environment. This role offers exposure to a wide variety of technologies, systems, and real-world troubleshooting scenarios across multiple locations and users. The ideal candidate is technically curious, customer-service oriented, proactive, and eager to grow within an IT environment.