Systems Coordinator

We are seeking a driven and confident Systems Coordinator to provide comprehensive administrative support, ensuring smooth operations for both customer and engineer requirements. This includes managing customer communications, maintaining accurate records, scheduling and organising installations and maintenance, and handling invoicing and monitoring-related tasks, as well as supporting credit control and compliance with NSI standards., * Answer inbound call quires

• Answer and respond to all emails.
• Liaise with finance regarding customer finance queries
• Support Compliance department in management of Key NSI KPI's
• Book appointments for Preventive Maintenance and Corrective Maintenance using CASH system
• Liaise with Engineering Manager to book installations and relevant other departments to ensure smooth process.
• Create, update, and finalise customer files on the CASH system, including zone lists, contracts, and certificates.
• Assist with NSI certification, ensuring deadlines are met, and all paperwork is properly completed.
• Manage monitoring station details, including EMCS orders, keyholder info, and police response documentation ensuring information is up to date and accurate
• Send reminders and book maintenance for domestic and commercial properties, planning efficient routes.
• Log all faults reported by customers, reset alarms over the phone if possible, and escalate issues to engineers.
• Coordinate with engineers to ensure they have the required paperwork, tools, and instructions for jobs
• Issuing of NSI Certificates to clients

Do you have experience in Microsoft Word?, * Previous experience in an administrative or office support role

• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Excellent organisational and time-management skills
• Ability to work independently and as part of a team
• Accuracy and attention to detail in all work
• Experience using office systems or CRM tools is desirable but not essential

Desirable:

• GCSEs (or equivalent) in English and Maths required.
• NVQ Level 2 or 3 in Business Administration (desirable).
• Further training or qualifications in administration or office management are a plus.

Pulled from the full job description

• Employee discount
• Free parking
• Cycle to work scheme
• On-site parking, * Competitive rates of pay
• Great company culture
• Supportive environment
• Reward and Recognition Scheme, Job Types: Full-time, Permanent

Pay: £25,000.00 per year, * Cycle to work scheme

• Employee discount
• Free parking
• On-site parking

At ProFM Group, we are redefining the future of facilities management. As the UK's number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what's possible. Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That's why we don't just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive. Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don't just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK. Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate., If you meet the criteria, apply today and become part of ProFM Group, a company that's setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry. We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive. Join ProFM Group and be part of the team that's shaping the future of facilities management.