Salesforce Administrator

We are seeking an experienced Salesforce Energy & Utilities Cloud Administrator to join the Dev, QA and App Support team, supporting the configuration and ongoing operation of SEFE Energy's Salesforce Energy & Utilities Cloud platform. SEFE Energy is undergoing a significant technology transformation, with Salesforce as the CRM for the sales journey, commissions, and industry data management - integrated with Dynamics 365, MuleSoft middleware, and a modern data platform. This role is responsible for platform configuration, security and access management, reporting, data governance, and release coordination - working alongside the Salesforce development team to ensure the platform is well-configured, secure, and operationally excellent.

The Salesforce Administrator will work alongside delivery teams to build in-house platform administration capability, take ownership of the Salesforce environment, and ensure it is operationally supportable, well-governed, and maintainable by the team.

WHAT WILL YOU DO

OmniStudio Administration Support the configuration and administration of Salesforce OmniStudio components.

• Manage OmniScripts, FlexCards, DataRaptors, and Integration Procedures
• Collaborate with development teams on configuration vs. custom development decisions

Platform Configuration Own the configuration and ongoing management of Salesforce platform capabilities to support core business processes.

• Configure and maintain objects, fields, record types, page layouts, and automation (flows, approval processes)
• Support key functional areas including sales pipeline, renewals, broker/TPI lifecycle, contract lifecycle, and credit/risk workflows
• Ensure scalable, efficient, and maintainable configuration aligned to business needs

Security & Access Management Manage and maintain the Salesforce security model to ensure appropriate and compliant access.

• Administer role hierarchy, profiles, permission sets, sharing rules, and field-level security
• Provision and manage user access for sales and operational teams
• Respond to access requests in line with governance policies
• Conduct regular access reviews to ensure security standards are upheld

Data Governance & Quality Ensure high standards of data quality, integrity, and governance across the Salesforce platform.

• Maintain validation rules and data standards
• Monitor and manage duplicate records and data quality issues
• Support data loads and integrations
• Work with development teams to resolve data-related challenges

Release & Change Coordination Coordinate and support Salesforce releases, ensuring smooth and controlled deployment of changes.

• Prepare, validate, and deploy configuration changes (including change sets)
• Coordinate release schedules and support regression testing
• Manage sandbox environments for testing and validation

Operational Readiness & Knowledge Transfer Support the transition of solutions into business-as-usual operations.

• Collaborate with project and delivery teams to understand new configurations
• Review and document configuration decisions
• Ensure solutions are maintainable and well understood
• Contribute to operational readiness assessments

Documentation & Knowledge Management Maintain comprehensive and up-to-date Salesforce documentation.

• Produce configuration guides, security documentation, and data dictionaries
• Develop runbooks and operational procedures
• Ensure documentation is accessible, accurate, and regularly updated

• Strong Salesforce platform expertise covering configuration (objects, fields, automation), security model (roles, profiles, permissions), and data management (validation, data quality, duplicate management, data loading)
• Experience with Salesforce Energy & Utilities Cloud and OmniStudio tools (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
• Proven ability to build reports and dashboards, and manage deployments using change sets, sandbox environments, and metadata processes
• Experience supporting live Salesforce environments, including production support, user support, and delivering training
• Proactive and collaborative approach, with a focus on documentation, knowledge transfer, and ensuring operational readiness and supportability of solutions

We're committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you'll find an open, welcoming atmosphere that empowers you, and recognises your contribution. In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurancemedical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.

SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain - from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe's leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany.