IT & Systems Support Engineer

• Act as the first point of contact for IT support issues, escalating where necessary.
• Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
• Provide support remotely, over the phone, and in person when required.
• Assist in maintaining and updating IT documentation, asset records, and support procedures.
• Help achieve companywide ISO 27001 accreditation.
• Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems., RSK Group Limited and each of its subsidiary companies (we) are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware how and why your personal data will be used, namely for the purposes of the recruitment exercise, your rights in relation to that personal data, how long it will usually be retained for and other information we are required by law to notify to you.

For the purposes of the recruitment process we are the Data Controller, and we will comply with data protection law and principles and a copy of our Data Protection Policy is available on request.

As defined by the General Data Protection Regulation (GDPR) RSK Group is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.

The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions., We will use the personal information we collect about you to:

• Assess your skills, qualifications and suitability for the work.
• Carry out background and reference checks, where applicable.
• Communicate with you about the recruitment process.
• Keep records related to our recruitment processes.
• Comply with legal or regulatory requirements.
• We need to process your personal information to decide whether to enter into a contract with you and we have a legitimate interest in assessing your suitability for work and deciding whether to appoint you., * We will use information about any notified disability status to consider whether we need to make appropriate adjustments during the recruitment process.
• We may use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
• We will collect information about your unspent criminal convictions history. We are entitled to carry out a criminal records check in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for the role.

We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data., * Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it and that it is correct.

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request deletion of your personal information. This enables you to ask us to delete or remove personal information where there is no lawful reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below), or have withdrawn your consent
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party (in some circumstances).
• Right to withdraw consent of your personal information being collected, processed or transferred where you have previously provided consent for that specific processing at any time (in limited circumstances)
• Right to complain, to make a complaint to the Information Commissioners Office (ICO) or seek judicial remedy.

How to exercise your rights?

If you want to exercise the above rights in relation to your personal information please email us at HRCompliance@rsk.co.uk. For data subject access requests, we ask that you complete our Data Subject Access Request Form which is available on request. This is help us deal with your request more easily.

If you have concerns about how we handle your personal information, you have the right to raise a data protection complaint with us in the first instance. Complaints should be submitted in accordance with our Data Protection Complaints Procedure, details of which are available on request via HR Compliance.

We will investigate and respond to your complaint without undue delay. If you remain dissatisfied with our response, you have the right to escalate your complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, or to seek a judicial remedy. Further information about how to complain to the ICO is available at www.ico.org.uk

You will not normally need to pay a fee to exercise any of these rights. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

• Proven experience in an IT Support or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft Office 365.
• Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
• Good understanding of IT hardware, peripherals, and mobile devices.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving license, * Information generated by us in the course of assessing your suitability to work for us, conducting interviews, and, if successful, offering you a position and onboarding, Identification documentation, National Insurance number, Right to Work data, references, etc.
• Information provided to us by third parties in relation to your suitability to work for us (see below).
• Aptitude, skills and psychometric scores and results.

We may, where it is lawful to do so, also collect, store and use the following types of more sensitive personal information

Salary Commensurate with experience Location Scotland wide, UK Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST., * Salary depending on experience

• Company Pension
• Life assurance

#Consultancy #Recruitment #RSKfamily

Richard Irvin an RSK Group company are recruiting for a IT & Systems Support Engineer to join the team based in Aberdeen, Glasgow or Edinburgh UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients' individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK - meaning you're never too far from the help you need., At Richard Irvin, we create safer, smarter, greener places to live and work. We deliver this through our teams of engineers, operations staff, project managers and compliance specialists who are trained to attune our services to meet our clients' project goals. Our experts' extensive experience in advising and leading projects for public and private clients further enables our proficient services that cover multiple sectors, including various industries. We have a UK-wide geographic reach, so no projects are out of our reach. Our clients include TotalEnergies, National Libraries of Scotland, Erskineand the multiple Scottish local councils, commercial landlords, housing associations, managing agents, national facilities management businesses, hotel chains and leisure establishments. Our energy services include building energy management systems, heat pumps and solar and renewable solutions. Our engineers maintain, repair and improve more than 62,000 commercial and domestic UK properties, including heating, ventilation, air conditioning, electrical, lighting, detection, renewable systems, fabric and specialist services, often delivered as complete facilities management packages. Richard Irvin is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees. Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel. We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities. If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?